Kenyatta Williams
Melrose Park,IL
Summary
To maintain full-time employment that offers professional challenges, utilizing interpersonal skills, exceptional customer service, excellent time management, and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer
Habitat For Humanity
01.2022 - Current
- Exceptional customer service
- Assisted in conducting needs assessments to identify key areas of service needs.
- Maintained clean facilities to better serve program needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Measured, drilled and sawed materials to perform successful home improvements.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Corrected surface imperfections by filling cracks, holes and joints.
- Primed and sealed surfaces to best support paint coats.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Supported engaging, fun, and smooth-running events by helping with organization and planning
Internship Student
Advocate Christ Medical Center
10.2022 - 10.2022
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Performed software updates, upgrades and data backups.
- Retrieved medical data for physicians and patients.
- Collaborated with senior management on new initiatives to build confidence.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
Clinical Coordinator/MSP
Rush Oak Park Hospital
11.2021 - Current
- Effectively performs all receptionist duties to ensure front desk is maintained and operated in orderly and efficient manner to facilitate workflow and optimized patient experience
- Exemplifies Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards
- Greets and acknowledges patients at front desk, checks patients in and out of clinic, and performs practice designated activities to support new patients
- Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts
- Coordinates information flow in and out of clinic
- Addresses patient calls efficiently and courteously
- Takes accurate, clear and concise messages that provide sufficient information for clinical staff and/or receiving party to effectively handle issue/request
- Schedules, cancels and reschedules patient appointments, procedures, and surgeries
- Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy
- Supports access by utilizing wait list and filling appointment slots created by cancellations and no shows
- Obtains necessary pre-authorizations
- Appropriately transfers patients to pre-registration for insurance verification per RUMG policy
- Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation
- Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages
- Maintains and retrieves medical records per HIM and office protocol
- Problem solves issues by seeking out appropriate resources
- Works cooperatively in a team environment
- Demonstrates compliance with RUMG Customer Service and Performance Standards (attached)
- Performs other duties as assigned.
- Managed over 50 customer calls per day
Medical Assistant
Rush University Medical Group
11.2014 - 11.2021
- Exceptional Customer service
- Patient care, Document vital signs, Allergies, Medications, and reason for visit
- Scheduling, Verify Insurance, Obtain prior authorization for procedures
- Demonstrate diplomacy and sound judgement in all interactions
- Utilize critical thinking to prioritize and manage complex patient care
- Participate in health care team's effort to plan and implement patient care
- Fundamental Procedures, Specimen Collections, Diagnostic Testing, Patient Care
- Professional Communications, Legal Concepts, Patient Instruction, Operational Functions
- Environment of care and infection prevention
- Medication Management
- A chart review for H&P, pain assessment, fall assessment, learner needs assessment, medication
- Reconciliation and suicide screen
- Specific questions for procedural areas (consent, time out, pre-cleaning)
- Staff interviews (advance directives, medical emergency procedures, fire procedures, reporting
- Adverse drug events/incompatibles, SDS sheets, Epic downtime procedure
- Covid-19 Patient Screening
- Managed over 100 patient calls per day
Health information Technician
Advocate Medical Group
03.2019 - 03.2019
- Organize and manage health information data
- Maintains its quality, accuracy, accessibility, and Security
- Transfer existing paper medical records into electronic health records.
- Catalogued patient data and registries according to regulatory practices
- Managed over 50 customer calls per day
Medical Assistant
Elmhurst Memorial Center for Health
06.2011 - 02.2014
- Patient care, Document vital signs, Allergies, Medications, and reason for visit
- Schedule epidural injections, Verify Insurance, Obtain prior authorization for procedures
- Demonstrate diplomacy and sound judgement in all interactions
- Utilize critical thinking to prioritize and manage complex patient care
Medical Assistant/Patient Support Associate
North Shore University Health Systems
06.2011 - 06.2012
- Provide health care under the direction of the Practice Manager, Clinical Supervisor, and Physicians
- Professional work ethic
- Exceptional Customer Service, Scheduling Appointments, Register and verify insurance, Answer
- Managed over 100 patient calls per day
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Collected and documented patient medical information such as blood pressure and weight
- Oriented and trained new staff on proper procedures and policies
- Called and faxed pharmacies to submit prescriptions and refills
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Education
MBA - Global Health Leadership
Indiana Institute of Technology
Fort Wayne, IN06.2024
Bachelor of Science - Health Information Management
Indiana Institute of Technology
12.2022
Associate of Science - Health Information Technology
Indiana Institute of Technology
2019
Associate - Applied Science in Medical Assisting
Davenport University
2009
Skills
- Exceptional customer service
- Familiar with medical terminology, anatomy and human diseases of the body
- Excellent communication, organizational, comprehensive, active listening, and documentation skills
- Familiar with computer software: Microsoft Word, PowerPoint, and Excel, Epic and Next Gen Functionality
- Aware of the HIPAA and OSHA guidelines and the importance of confidentiality within the medical field
- Able to make good decisions and solve problems within any given situation
- Unique combinations of both hard and soft skills in order to prepare, analyze, and present data
- Strong analytical and problem solving skills
- Ability to work independently and as part of a multidisciplinary team
- Ability to prioritize time
- Excellent management skills
Certification
- RHIA-Eligible
- Epic - Scheduling and Registration Certified
- Revenue Cycle Training- Certified
- CPR and First Aid Certified.
- Mental Health First Aid Certified
Timeline
Internship Student
Advocate Christ Medical Center
10.2022 - 10.2022
Volunteer
Habitat For Humanity
01.2022 - Current
Clinical Coordinator/MSP
Rush Oak Park Hospital
11.2021 - Current
Health information Technician
Advocate Medical Group
03.2019 - 03.2019
Medical Assistant
Rush University Medical Group
11.2014 - 11.2021
Medical Assistant
Elmhurst Memorial Center for Health
06.2011 - 02.2014
Medical Assistant/Patient Support Associate
North Shore University Health Systems
06.2011 - 06.2012
MBA - Global Health Leadership
Indiana Institute of Technology
Bachelor of Science - Health Information Management
Indiana Institute of Technology
Associate of Science - Health Information Technology
Indiana Institute of Technology
Associate - Applied Science in Medical Assisting
Davenport University
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