Kenydra Capers
Laurel,MD
Summary
Dynamic leader with a proven track record at Red Lobster, enhancing operational efficiency and elevating customer satisfaction. Expert in operations management and team building, I've successfully driven profitability and fostered a culture of excellence. Skilled in training and development, my approach boosts team performance and achieves organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Red Lobster
05.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Kitchen Manager
Red Lobster
05.2021 - 05.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Restaurant Bar Manager
Red Lobster
01.2018 - 05.2022
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
Service Manager
Red Lobster
03.2020 - 05.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored inventory levels and placed orders to replenish stock.
- Analyzed service reports to identify areas of improvement.
Server
Red Lobster
06.2008 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
No Degree - Physiology
Middlesex County College
Edison, NJ04.2011
High School Diploma -
Adult Education Center
Perth Amboy, NJ06.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Training and Development
Certification
- [AOR Certified],Culinary, Beverage Hospitality -Red Lobster
- Serve Safe Certified
- Food Service Safety handler Certified
Timeline
General Manager
Red Lobster
05.2023 - 05.2024
Kitchen Manager
Red Lobster
05.2021 - 05.2023
Service Manager
Red Lobster
03.2020 - 05.2020
Restaurant Bar Manager
Red Lobster
01.2018 - 05.2022
Server
Red Lobster
06.2008 - 01.2018
No Degree - Physiology
Middlesex County College
High School Diploma -
Adult Education Center
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