Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyelle Williams

Columbus

Summary

Results-driven professional with expertise in dispute resolution and fraud analysis at Barclays. Proven ability to leverage data-driven insights and strong interpersonal skills to enhance customer engagement and compliance. Adept in order fulfillment and warehouse management, consistently achieving high accuracy in inventory processes while maintaining a focus on operational efficiency.

Overview

11
11
years of professional experience

Work History

Warehouse Associate

GEODIS
Columbus
07.2024 - 06.2025
  • Operated pallet jacks and material moving equipment to efficiently receive and transport items from various warehouse locations.
  • Accurately labeled and moved customer orders, consistently meeting shipment timetables and minimizing errors.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained a high level of accuracy in inventory management and order fulfillment.

Dispute Analyst

Barclays
Cincinnati
08.2017 - 07.2024
  • Resolved complex cardholder disputes and fraud claims on behalf of issuers, ensuring compliance with Reg E and Reg Z guidelines.
  • Managed end-to-end dispute processes, including evaluating, researching, decisioning, monitoring, and communicating with key contacts up to and including investigations.
  • Conducted in-depth data analysis to identify trends, patterns, and insights for decision-making purposes.
  • Analyzing transaction histories, customer communications, and other relevant documentation to determine the validity of claims.

Fraud Analyst

Vantiv
07.2015 - 08.2017
  • Verified legitimate transactions by communicating directly with cardholders and financial institution representatives.
  • Managed a high volume of 300-400 inbound and outbound calls daily pertaining to fraudulent activity on accounts.
  • Contributed to the development and implementation of credit risk policies, procedures, and controls.
  • Preparing and submitting compelling evidence to card network and banks to dispute invalid chargebacks or process refund for valid ones.

Sales Associate

Rockler Woodworking
Cincinnati
02.2014 - 06.2016
  • Provided exceptional customer service, warmly greeting customers and assisting with order placement, refunds, and exchanges.
  • Processed payments and gathered pertinent customer information accurately.
  • Conducted engaging equipment demonstrations and presentations to educate customers on product features and benefits.
  • Greeting customers and offering my assistance when needed.

Education

High School Diploma -

West Florida High School
Pensacola, FL
05-2008

Skills

  • Suite of Microsoft tools
    CRM platforms knowledge
    Data input systems
  • Customer engagement strategies
    Banking expertise and services
    Resolution of disputes and fraud issues
    Data-driven problem solving
    Regulatory compliance knowledge
    Strong interpersonal skills
    Adaptability in call center environments
  • Order fulfillment and processing
  • Warehouse organization and management
  • Material handling techniques
  • Order picking and logistics

Timeline

Warehouse Associate

GEODIS
07.2024 - 06.2025

Dispute Analyst

Barclays
08.2017 - 07.2024

Fraud Analyst

Vantiv
07.2015 - 08.2017

Sales Associate

Rockler Woodworking
02.2014 - 06.2016

High School Diploma -

West Florida High School

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