Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyetta Briggs

Atlanta,GA

Summary

  • Customer Service representative for over 3 years
  • Proven experience providing customer support in a busy call center environment
  • An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty
  • Strategic-relationship and partnership building skills, listening attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes

Experienced in overseeing receiving, staging, storage and order preparation activities in fast-paced warehouse environments. Skilled at collaborating with project managers, maintaining records and completing inventory counts. Good understanding of safety, equipment operation and documentation requirements.

Overview

13
13
years of professional experience

Work History

Material Coordinator

Aurora Medical Center
02.2020 - 08.2023

Ordering, receiving, storing and distribution of all supplies used in the operating room.

Maintaining accurate records of all medical supplies, equipment, and materials, ensuring sufficient quantities are available to meet needs

Building and maintaining relationships with vendors, negotiating contracts, and ensuring compliance with vendor agreements

Inspecting deliveries, verifying quantities and quality, and ensuring proper storage of materials to maintain their integrity.


Medical Receptionist

Aurora Health Care
01.2016 - 01.2020
  • Answering phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients and updating records. Filing paperwork, filing insurance claims.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Assisted with medical coding and billing tasks.
  • Answering phone calls, answering patient questions, scheduling new and follow-up appointments, registering new patients, and updating records. Filing paperwork, filing insurance claims.

Teller

Guarantee Bank
01.2011 - 01.2014
  • Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
  • Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
  • Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, and referrals; completing safe-deposit box procedures.

Education

Associate of Science - Nursing

South College
Knoxville, TN
05-2027

Waukesha County Technical College
Waukesha, WI
01.2012

Skills

  • Customer Service
  • Clear Communication
  • Product Knowledge
  • Analytic Thinking
  • Conflict Resolution
  • Detail-oriented
  • Efficiency
  • Assertiveness
  • Politeness
  • Humor Utilization
  • Scheduling expertise
  • Medical office administration
  • Typing and filing
  • Inpatient care
  • Telephone etiquette
  • Medical terminology
  • HIPAA compliance
  • Inventory oversight
  • Front desk operations
  • Medical charting

Timeline

Material Coordinator

Aurora Medical Center
02.2020 - 08.2023

Medical Receptionist

Aurora Health Care
01.2016 - 01.2020

Teller

Guarantee Bank
01.2011 - 01.2014

Associate of Science - Nursing

South College

Waukesha County Technical College
Kenyetta Briggs