QUIANA CHAMBERS
Phenix City,AL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
Work History
Lead Teacher, Three-Year-Olds Classroom
Childcare Network
09.2016 - Current
- Enhanced learning experience by incorporating hands-on activities and group projects in daily lessons.
- Developed strong relationships with students and parents, fostering a supportive classroom environment.
- Implemented effective classroom management strategies, maintaining a well-disciplined and focused learning atmosphere.
- Collaborated with colleagues to develop interdisciplinary curriculum units that connected various subject areas.
- Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
- Cultivated a love for reading among students by incorporating age-appropriate literature into the curriculum.
- Organized successful parent-teacher conferences to discuss individual student progress and set goals for future growth.
Customer Service Representative
Old Navy
05.2009 - 08.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier Team Lead
Tyler's Restaurant
06.2003 - 04.2009
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
No Degree - Early Childhood Education
Troy State
Phenix City, AL08.2005
High School Diploma -
Central High School
Phenix City, AL05.2005
Skills
- Follow-Up Skills
- HIPAA Compliance
- Insurance Verification
- Appointment Setting
- Patient Scheduling
- Conflict Resolution
- Attention to Detail
- Strong Organization
- Time Management
- Team Collaboration
- Professionalism
- Telephone Etiquette
- Active Listening
- Customer Service
- Follow-Up Care
- Patient Relations
Timeline
Lead Teacher, Three-Year-Olds Classroom
Childcare Network
09.2016 - Current
Customer Service Representative
Old Navy
05.2009 - 08.2016
Cashier Team Lead
Tyler's Restaurant
06.2003 - 04.2009
No Degree - Early Childhood Education
Troy State
High School Diploma -
Central High School
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