Summary
Overview
Work History
Education
Skills
Timeline
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Kenyetta Gee

Farmington Hills,Michigan

Summary

I attain a Proven track record in enhancing customer satisfaction and streamlining delivery processes during my tenure as a courier. Expert in route planning and GPS navigation, I excel in time management and effective multitasking, ensuring over 95% on-time delivery rate. Demonstrates strong problem-solving abilities and exceptional customer service skills.

Overview

4
4
years of professional experience

Work History

Food Courier

Instacart
05.2023 - 03.2024
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
  • Supported team members during peak hours, collaborating to ensure smooth workflow and timely deliveries.
  • Assisted in streamlining the order process, promptly addressing any issues or concerns from customers and restaurants.
  • Demonstrated exceptional time management skills, consistently meeting or exceeding target delivery times for both pick-up and drop-off tasks.
  • Maintained a high level of professionalism while interacting with customers for successful food deliveries.
  • Ensured proper food handling techniques were followed as per industry standards, maintaining cleanliness within delivery bags and vehicles.
  • Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.

Courier

Lyft
03.2021 - 09.2023
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.

Food Courier

Uber Eats
08.2020 - 04.2023
  • Followed company policies and procedures during shift.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS navigation systems to navigate faster routes.

Education

Bachelor of Science - Organizational Administration

Central Michigan University
Mount Pleasant, MI
06.2014

Associate of Science - Business Administration And Management

Wayne County Community College District
Detroit, MI
06.2011

High School Diploma -

Denby Technical High School
Detroit, MI
07.1996

Skills

  • Punctuality
  • Efficient Delivery
  • Vehicle loading
  • Route Planning
  • GPS Navigation
  • Customer Service
  • Time Management
  • Cleaning and sanitizing
  • Clear Communication
  • Effective Multitasking

Timeline

Food Courier

Instacart
05.2023 - 03.2024

Courier

Lyft
03.2021 - 09.2023

Food Courier

Uber Eats
08.2020 - 04.2023

Bachelor of Science - Organizational Administration

Central Michigan University

Associate of Science - Business Administration And Management

Wayne County Community College District

High School Diploma -

Denby Technical High School

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Kenyetta Gee