Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyetta Jackson

Capitol Heights,MD

Summary

Dedicated and focused professional, Customer Service, Data Entry Management, Executive/Administrative Assistant Experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Administrative professional prepared for new challenges. Extensive experience in managing office operations, streamlining processes, and enhancing productivity. Known for fostering team collaboration and adapting to changing needs with reliability and flexibility.

Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.

Overview

12
12
years of professional experience

Work History

Administrative Clerk

Spectrum Health Care
09.2023 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Arranged meetings and appointments and updated records to assist management.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Coordinated and scheduled meetings and appointments.
  • Increased customer satisfaction rates through prompt resolution of inquiries, thorough follow-ups, and clear communication.
  • Managed office calendar effectively, scheduling appointments and reserving meeting spaces as needed for optimal workflow organization.
  • Organized employee records accurately while maintaining confidentiality in compliance with legal regulations and company guidelines.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Collaborated with team members to identify areas for improvement in customer service processes, implementing changes.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Facility Custodian Attendant

Melwood
05.2017 - 09.2023
  • Managed team of [15] employees, overseeing, training, and professional growth of employees
  • Make certain that employees have equipment, tools, and resources to achieve different tasks.
  • Demonstrates strong ability to identify, analyze, and solve problems.
  • Notify supervisor when supplies and equipment are needed to perform tasks
  • Polishes kick panels, door knobs and other designated fixtures
  • Empty tenants' waste baskets and dispose of trash in prescribed manner.
  • Sweeps and mops all hallways, stairs and offices.
  • Maintains issued equipment
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Sales Associate Representative

Burlington Coat Factory
05.2015 - 05.2017
  • Provided creative and innovative ideas for branding displays of products for directives for customer and competitive consumer sales.
  • Daily routine provision of excellent dynamic customer service skills
  • Assisted customers with products, selected features of merchandise of interest
  • Managed over 20 customer service calls per day.
  • Saved $[30] by implementing cost-saving initiatives that addressed long-standing problems.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.

Business Consultant

FILLING LITTLE HEARTS
05.2013 - 10.2016
  • Performed various in-depth management/program analysis functions; presented alternatives, conclusions, and recommendations to CEO to develop and execute proposed activities and operations.
  • Prepared furniture and supplies order requests and any other requests as needed.
  • Maintained budget.
  • Verified identification of all visitors for safety and compliance.
  • Certified timecards for employees.
  • Organized and oversaw solid business portfolio bringing in [20]% of revenue objective in [8] years

Education

High School Diploma -

Fairmont Heights High School
Capitol Heights, MD
05.2014

Skills

  • Customer Data Confidentiality
  • Filing systems
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Database Entry
  • Calendar Management
  • Ease with Computers and Technology
  • Customer Service
  • Microsoft Office
  • Scheduling appointments
  • Database Administration
  • Scheduling and calendar management
  • Time Management

Timeline

Administrative Clerk

Spectrum Health Care
09.2023 - Current

Facility Custodian Attendant

Melwood
05.2017 - 09.2023

Sales Associate Representative

Burlington Coat Factory
05.2015 - 05.2017

Business Consultant

FILLING LITTLE HEARTS
05.2013 - 10.2016

High School Diploma -

Fairmont Heights High School

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Kenyetta Jackson