Kenyetta Leneau
Moncks Corner,SC
Summary
A self motivated leader with exceptional organizational skills & problem solving abilities. A team player with appropriate soft skills that has the ability to work with anyone. A fast learner and ready to be apart of something great that provides opportunities for growth. Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
13
13
years of professional experience
Work History
Behavior Technician
Amergis
Moncks Corner, SC
08.2024 - Current
- Observed students during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Pharmacy Technician
CVS Pharmacy
Goose Creek, SC
08.2023 - Current
- Ensured accurate preparation of prescribed doses through verification processes.
- Managed data input for patient details, billing records, and medication requests in pharmacy software.
- Managed and diffused customer grievances swiftly, maintaining consistent professionalism.
Administrative Assistant
Sons & Daughters of Light LLC
Moncks Corner, SC
05.2022 - Current
- Compiled essential documentation efficiently.
- Coordinated meetings, appointments, and events for management staff.
- Maintained an orderly reception area through efficient document scanning and faxing.
Passenger Attendant Monitor
Sunflower Transportation
St Augustine , FL
08.2021 - 04.2022
- Ensured cleanliness and organization of environment to enhance happiness and safety for students and staff.
- Assessed academic growth by analyzing interactions and feedback.
- Delivered guidance on daily living activities for enhanced patient care.
- Coordinated patient transportation for various healthcare-related appointments.
- Assisted in enhancing mobility and independence for disabled individuals.
- Built strong rapport with students, families, and staff to enhance care quality.
Human Service Specialist II
SC Department of Social Services, DSS
Moncks Corner, SC
12.2017 - 03.2021
- Delivered counseling, rehabilitation, and placement services for neglected children.
- Coordinated long-term placement solutions for clients in foster care.
- Supported development of comprehensive treatment plans through active engagement with children and caregivers.
- Connected clients with local resources to improve their safety and overall welfare.
- Generated accurate reports and observations for client profile documentation.
- Conducted home visits for distribution of referral and resource details.
Customer Service Associate
Amazon.com
Seattle, WA
08.2018 - 04.2019
- Enhanced relationships by delivering positive and informed communication.
- Informed clients about limited-time discounts and business offerings.
- Achieved success metrics by maintaining excellent client engagement.
- Ensured high-quality service through attentive problem resolution for both new and long-term customers.
- Handled customer concerns with speed, approachability, and comprehensive knowledge.
Customer Service Representative
PROFESSIONAL FINANCIAL SERVICES
North Charleston, SC
09.2016 - 11.2017
- Guided customers in setting up payment plans to attain current account standing.
- Mitigated challenging customer issues while ensuring a courteous attitude.
- Maintained composure and professionalism during challenging situations.
- Maintained and structured client contracts, records, and reports to enhance accessibility.
- Mentored new employees on procedures and policies to maximize team performance.
- Provided responsive assistance through multiple channels, including calls, chats, and emails.
TEACHER'S ASSISTANT
SUNSHINE HOUSE LEARNING ACADEMY
North Charleston, SC
01.2017 - 07.2017
- Collaborated individually with special needs students to overcome academic obstacles.
- Aided educators in classroom activities and fulfilled a range of clerical support functions.
- Monitored student use of materials ensuring proper care.
- Developed engaging activities promoting social, emotional, and cognitive advancement.
- Supported student mentoring initiatives across various educational activities.
- Cultivated positive relationships with students, parents, teachers, and administrators.
Assistant Manager
AUTO MONEY TITLE LOANS
Summerville, SC
08.2014 - 09.2016
- Facilitated loan approvals through detailed vehicle appraisals.
- Facilitated constructive conflict management and resolved issues.
- Generated structured reporting on project advancements for management.
- Partnered with store manager formulating methods to reach sales and profit objectives.
SUPERVISOR SERVICE DESK
Kmart/Sears
Augusta, GA
11.2013 - 08.2014
- Guided associates in acquiring skills at checkout and service desks.
- Oversaw front desk operations during manager's absence.
- Delivered creative resolutions to enhance understanding of company policies and address inquiries efficiently.
- Directed visitors and responded to questions.
- Handled payment processing, and provided customers with receipts, proper bills, and change.
Direct Support Professional
VOLUNTEERS OF AMERICA
Grovetown, GA
10.2013 - 05.2014
- Enabled achievement by empowering disabled individuals through effective advocacy.
- Facilitated planning and documenting of activities and outings tailored to individual needs.
- Delivered care to individuals with intellectual and developmental disabilities, enhancing their daily living activities.
- Executed authorized crisis response strategies during emergencies.
- Managed daily living activities, facilitating routines for better quality of life.
- Ensured a tidy and organized setting to enhance client satisfaction.
Service Technician
Santee Wateree
Sumter, SC
04.2012 - 09.2012
- Provided therapeutic support during home-based client engagements.
- Facilitated care plans tailored to diverse developmental needs.
- Implemented strategic interventions to meet varied mental health requirements.
- Delivered exceptional patient care through effective communication.
- Cultivated trust and maintained rapport with clients and their families using clear communication strategies.
- Assisted in treatment planning by identifying patients' problems, needs, and strengths.
Education
Bachelor of Science - Psychology
South Carolina State University
Orangeburg, SC12.2012
High School Diploma -
SUMTER HIGH SCHOOL
Sumter, SC06.2008
Skills
- Leadership skills
- Active listening skills
- Intervention management
- Relationship building
- Autism spectrum disorder
- Crisis management and prevention
- Flexibility and adaptability
- Community-based instruction
- Behavior management
- Positive reinforcement
- Documentation skills
- Behavioral management
- Training and mentoring
- Adaptive living skills training
Timeline
Behavior Technician
Amergis
08.2024 - Current
Pharmacy Technician
CVS Pharmacy
08.2023 - Current
Administrative Assistant
Sons & Daughters of Light LLC
05.2022 - Current
Passenger Attendant Monitor
Sunflower Transportation
08.2021 - 04.2022
Customer Service Associate
Amazon.com
08.2018 - 04.2019
Human Service Specialist II
SC Department of Social Services, DSS
12.2017 - 03.2021
TEACHER'S ASSISTANT
SUNSHINE HOUSE LEARNING ACADEMY
01.2017 - 07.2017
Customer Service Representative
PROFESSIONAL FINANCIAL SERVICES
09.2016 - 11.2017
Assistant Manager
AUTO MONEY TITLE LOANS
08.2014 - 09.2016
SUPERVISOR SERVICE DESK
Kmart/Sears
11.2013 - 08.2014
Direct Support Professional
VOLUNTEERS OF AMERICA
10.2013 - 05.2014
Service Technician
Santee Wateree
04.2012 - 09.2012
Bachelor of Science - Psychology
South Carolina State University
High School Diploma -
SUMTER HIGH SCHOOL
Similar Profiles
Allison MosesAllison Moses
Behavior Technician at AmergisBehavior Technician at Amergis
Darlin Ruby MendozaDarlin Ruby Mendoza
Licensed Vocational Nurse at AmergisLicensed Vocational Nurse at Amergis
JOSEPH MERCEDJOSEPH MERCED
Certified Pharmacy Technician at AmergisCertified Pharmacy Technician at Amergis
Sandra AllenSandra Allen
Behavior Technician at AmergisBehavior Technician at Amergis
Charlene BrownCharlene Brown
Material Coordinator at KBR/LSI Government ContractorMaterial Coordinator at KBR/LSI Government Contractor