Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Kenyetta Logan

Trenton,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Ralph Lauren
11.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences and serving as a brand ambassador

Customer Service Associate

Lowes Home Improvment
10.2013 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provide great customer service at all times.

Resolution Specialist

Wayfair
10.2019 - 02.2021


  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Directed dispatching, routing and tracking of fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.

Customer Care Representative

Raymour & Flanigan
08.2017 - 09.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Set up delivery appointments with customers and updated any information needed for delivery.

Roadside Assistance Agent

AAA Mid-Atlantic
10.2013 - 07.2016
  • Answered and resolved customer incoming calls while inputting information into computer data base.
  • Responded proactively and positively.
  • Exhibited professionalism when dealing with clients ensure the best customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units in a timely matter.

Education

High School Diploma -

Trenton Central High School
Trenton, NJ
06.2000

Skills

  • Customer Relations
  • Microsoft PowerPoint
  • Report Transcription
  • Order Fulfillment
  • Microsoft Word
  • Microsoft Excel
  • Office Equipment Proficiency
  • Refund Processing
  • Customer Service
  • Shipping and Receiving Understanding
  • Route Dispatch
  • Money Handling Abilities
  • Delivery Scheduling
  • Problem-Solving Ability
  • Clerical Support
  • Order Processing
  • Administrative Support
  • Computer Proficiency
  • Invoice Preparation and Processing
  • Service Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Resolution Specialist

Wayfair
10.2019 - 02.2021

Customer Care Representative

Raymour & Flanigan
08.2017 - 09.2019

Customer Service Representative

Ralph Lauren
11.2014 - Current

Customer Service Associate

Lowes Home Improvment
10.2013 - Current

Roadside Assistance Agent

AAA Mid-Atlantic
10.2013 - 07.2016

High School Diploma -

Trenton Central High School

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Kenyetta Logan