Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyetta Miller

Fort Worth,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Manager

Walgreens
Ft.Worth, TX
02.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Application Taker

Premier Disability Services LLC
Minneapolis, MN
12.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Warehouse Worker

Amazon
Ft. Worth, TX
05.2021 - 12.2021
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Correctional Officer

Kirkland Department Of Correction
Columbia, SC
05.2014 - 07.2017
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Booked new inmates into facility and processed inmates for release.
  • Arranged for medical and dental care of inmates.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Identified facility openings and designated inmates to housing units.
  • Identified needed updates to correctional plans and assigned inmates to appropriate housing.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Conducted routine and emergency head counts.

Home Health Aide

Home Instead Senior Care Home
Shreveport, LA
02.2010 - 09.2016
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Administered medication as directed by physician.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
  • Provided direct personal care and administrative services to clients.

Customer Service Representative

Teleperformance
Columbia, SC
04.2010 - 10.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Dental Receptionist

Woods Dentistry
Columbia, South Carolina
11.2008 - 12.2009
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Referred patients to dental triage to treat severe or unusual symptoms or complaints.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Customer Service Representative

Teleperformance USAA
Columbia, SC
04.2004 - 11.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Handled over 65 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
04.2009

High School Diploma -

Richland Northeast High School
Columbia, SC
05.2004

Skills

  • Customer Relationships
  • Data Entry and Database Skills
  • Microsoft Office
  • Cleaning and Sanitizing
  • Cash Register Operations
  • Payment Processing
  • Customer and Call Response
  • Stocking and Replenishing
  • Customer Service
  • Data Entry
  • Order Fulfillment
  • Forklift Operation
  • Organization and Categorization

Timeline

Manager

Walgreens
02.2022 - Current

Application Taker

Premier Disability Services LLC
12.2021 - 08.2022

Warehouse Worker

Amazon
05.2021 - 12.2021

Correctional Officer

Kirkland Department Of Correction
05.2014 - 07.2017

Customer Service Representative

Teleperformance
04.2010 - 10.2014

Home Health Aide

Home Instead Senior Care Home
02.2010 - 09.2016

Dental Receptionist

Woods Dentistry
11.2008 - 12.2009

Customer Service Representative

Teleperformance USAA
04.2004 - 11.2008

Associate of Arts - Business Administration And Management

University of Phoenix

High School Diploma -

Richland Northeast High School

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Kenyetta Miller