Summary
Overview
Work History
Education
Skills
Timeline
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Kenyetta Peacock

Kenyetta Peacock

Customer Service Representative
Columbus,Ohio

Summary

Known for providing best-in- class customer service and communications in a variety of business settings.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for Customer Service Representatives position.

Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Cashier/Supervisor

Tim Hortons Cafe & Bake Shop
Columbus, Ohio
06.2016 - 06.2022


  • Request and record customer orders, and compute bills using cash registers
  • Clean and organize eating, service, and kitchen areas
  • Communicate with customers regarding orders, comments, and complaints
  • Relay food orders to cooks
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Supervise and participate in kitchen and dining area cleaning activities
  • Brew coffee and tea, and ll containers with requested beverages
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Set up dining areas for meals and clear them following meals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.

Server

Burgerim
Columbus, Oh
08.2018 - 11.2018
  • Place food servings on plates or trays according to orders or instructions
  • Take food orders and relay orders to kitchens or serving counters so they can be lled
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Prepare checks that itemize and total meal costs and sales taxes
  • Present menus to customers and answer questions about menu items, making recommendations upon request
  • Clean tables or counters after customers have finished dining
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Cashier

Burger King
Columbus, Oh
03.2016 - 08.2018
  • Accept payment from customers, and make change as necessary
  • Clean and organize eating, service, and kitchen areas.

Picking Packer

Gap
Columbus, Oh
11.2018 - 10.2019
  • Pack, seal, label, or a x postage to prepare materials for shipping, using hand tools, power tools, or postage meter
  • Examine and inspect containers, materials, and products to ensure that packing specications are met
  • Seal containers or materials, using glues, fasteners, nails, and hand tools.
  • Used RF scanners to track orders and verify accuracy.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Customer Service Representative

Huntington National Bank
Columbus , OH
09.2021 - 12.2021
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Security Guard

Securitas Security Services
Columbus , OH
12.2021 - 06.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Housekeeper

The Greater Columbus Convection Center
Columbus , OH
06.2022 - 01.2023
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Operated electronic backpack vacuums and floor sweepers.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.

Education

High School Diploma -

The Charles School
Columbus, OH
08.2014 - 05.2018

Skills

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Timeline

Housekeeper

The Greater Columbus Convection Center
06.2022 - 01.2023

Security Guard

Securitas Security Services
12.2021 - 06.2022

Customer Service Representative

Huntington National Bank
09.2021 - 12.2021

Picking Packer

Gap
11.2018 - 10.2019

Server

Burgerim
08.2018 - 11.2018

Cashier/Supervisor

Tim Hortons Cafe & Bake Shop
06.2016 - 06.2022

Cashier

Burger King
03.2016 - 08.2018

High School Diploma -

The Charles School
08.2014 - 05.2018

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Kenyetta PeacockCustomer Service Representative