Kenyetta Peacock
Customer Service Representative
Columbus,Ohio
Summary
Known for providing best-in- class customer service and communications in a variety of business settings.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for Customer Service Representatives position.
Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Supervisor
Tim Hortons Cafe & Bake Shop
Columbus, Ohio
06.2016 - 06.2022
- Request and record customer orders, and compute bills using cash registers
- Clean and organize eating, service, and kitchen areas
- Communicate with customers regarding orders, comments, and complaints
- Relay food orders to cooks
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Supervise and participate in kitchen and dining area cleaning activities
- Brew coffee and tea, and ll containers with requested beverages
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Set up dining areas for meals and clear them following meals.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
Server
Burgerim
Columbus, Oh
08.2018 - 11.2018
- Place food servings on plates or trays according to orders or instructions
- Take food orders and relay orders to kitchens or serving counters so they can be lled
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Prepare checks that itemize and total meal costs and sales taxes
- Present menus to customers and answer questions about menu items, making recommendations upon request
- Clean tables or counters after customers have finished dining
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier
Burger King
Columbus, Oh
03.2016 - 08.2018
- Accept payment from customers, and make change as necessary
- Clean and organize eating, service, and kitchen areas.
Picking Packer
Gap
Columbus, Oh
11.2018 - 10.2019
- Pack, seal, label, or a x postage to prepare materials for shipping, using hand tools, power tools, or postage meter
- Examine and inspect containers, materials, and products to ensure that packing specications are met
- Seal containers or materials, using glues, fasteners, nails, and hand tools.
- Used RF scanners to track orders and verify accuracy.
- Printed labels, packaged boxes, and loaded into outbound containers.
Customer Service Representative
Huntington National Bank
Columbus , OH
09.2021 - 12.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Security Guard
Securitas Security Services
Columbus , OH
12.2021 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Housekeeper
The Greater Columbus Convection Center
Columbus , OH
06.2022 - 01.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated electronic backpack vacuums and floor sweepers.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Handled requests for extra linens, toiletries and other supplies.
Education
High School Diploma -
The Charles School
Columbus, OH 08.2014 - 05.2018
Skills
Customer and Personal ServiceAdministration and ManagementFood ProductionMathematicsSales and MarketingActive ListeningLearning StrategiesComputers and ElectronicsWritingTime ManagementPublic Safety and SecurityProduction and ProcessingEnglish LanguageMonitoringSocial Perceptiveness
Housekeeping
Timeline
Housekeeper
The Greater Columbus Convection Center
06.2022 - 01.2023
Security Guard
Securitas Security Services
12.2021 - 06.2022
Customer Service Representative
Huntington National Bank
09.2021 - 12.2021
Picking Packer
Gap
11.2018 - 10.2019
Server
Burgerim
08.2018 - 11.2018
Cashier/Supervisor
Tim Hortons Cafe & Bake Shop
06.2016 - 06.2022
Cashier
Burger King
03.2016 - 08.2018
High School Diploma -
The Charles School
08.2014 - 05.2018