Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyetta Robinson

Augusta,GA

Summary

A highly competitive self-starter who is organized, disciplined, and goal-oriented. Excellent communicator demonstrated by the ability to work with people of diverse backgrounds. Listens to determine the needs of customers before offering a solution. Quickly establishes rapport with clients. Multi-tasking, computer-proficient specialist who welcomes the challenge of solving problems. Seeking the opportunity to join a rapidly growing organization that has a need for a customer service representative with an established track record in customer service.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Support Ninja
Augusta, GA/Remote
07.2023 - 03.2025
  • Managed high volume of incoming member calls regarding billing and account inquiries while providing prompt support.
  • Followed HIPPAA Guidelines
  • Collaborated with cross-functional teams to resolve complex billing disputes.
  • Utilized billing software to track and update customer accounts.
  • Educated customers on billing procedures and payment options.
  • Processed billing adjustments and corrections efficiently to ensure accurate account management.
  • Maintained accurate records of customer interactions and resolutions.

Customer Service Representative

Support.com
Augusta, GA/Remote
03.2018 - 07.2023
  • Managed incoming calls for Xfinity internet and Cox cable, ensuring prompt customer support responses.
  • Assisted customers daily by providing effective solutions for Wi-Fi and internet issues.
  • Remotely connected to customer devices for troubleshooting and equipment assistance.
  • Delivered exceptional customer service to enhance overall customer satisfaction.
  • Maintained accurate records of customer interactions and resolutions.

Customer Service Representative

Teletech
Augusta, GA/Remote
09.2015 - 12.2017
  • Worked as a sales representative for Best Buy at home.
  • I assisted customers via incoming calls.
  • Facilitated daily customer support by managing online order placements, tracking orders, and processing refunds.
  • Guided customers through product selection and order processes.
  • Maintained product knowledge to effectively address customer questions.

Education

Diploma - Medical Office Specialist

Augusta Technical College
Augusta, GA
04-2006

Skills

  • Customer support
  • Call handling
  • Client relations
  • Customer engagement
  • Problem solving
  • Typing proficiency
  • Technical troubleshooting
  • HIPPAA compliance
  • MS Word
  • MS Excel
  • MS Outlook
  • MS PowerPoint

Timeline

Customer Service Representative

Support Ninja
07.2023 - 03.2025

Customer Service Representative

Support.com
03.2018 - 07.2023

Customer Service Representative

Teletech
09.2015 - 12.2017

Diploma - Medical Office Specialist

Augusta Technical College