Kenyetta Stevens
Norfolk,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Massage Therapist
Paradise Found Massage & Day Spa
Virginia Beach, VA
01.2024 - Current
- Client consultation (any areas of focus, areas to avoid, and possible contraindications).
- Basic cleaning such as sweeping, mopping, dusting, washing, folding, and stocking linens (sheets, blankets, and towels).
- Following proper sanitation protocol (disinfecting and sanitizing between massage sessions and properly disposing of used linens).
- Properly documenting the clients treatment in soap notes after every appointment.
- Restocking products in treatment room before the end of shift.
- Perform Swedish, Deep tissue, Aromatherapy, Hot stone, and Prenatal massage.
- Addressed clients problem areas during massage session as well as increased and decreased pressure when needed.
Licensed Massage Therapist
Hand & Stone Massage and Facial Spa
Virginia Beach, VA
04.2021 - 01.2024
- Client consultation (any areas of focus, areas to avoid, and possible contraindications).
- Basic cleaning such as sweeping, mopping, dusting, washing, folding, and stocking linens (sheets, blankets, and towels).
- Following proper sanitation protocol (disinfecting and sanitizing between massage sessions and properly disposing of used linens).
- Properly documenting the clients treatment in soap notes after every appointment.
- Restocking products in treatment room before the end of shift.
- Performed Swedish, Deep tissue, Aromatherapy, Himalayan salt stone, Hot stone, and Prenatal massage.
- Addressed clients problem areas during massage session as well as increased and decreased pressure when needed.
Licensed Massage Therapist
Wine & Unwind Day Spa / Lounge
Virginia Beach
07.2020 - 04.2021
- Client consultation (any areas of focus, areas to avoid, and possible contraindications).
- Basic cleaning such as sweeping, mopping, dusting, washing, folding, and stocking linens (sheets, blankets, and towels).
- Following proper sanitation protocol (disinfecting and sanitizing between massage sessions and properly disposing of used linens).
- Properly documenting the clients treatment in soap notes after every appointment.
- Restocking products in treatment room before the end of shift.
- Performed Swedish, Deep tissue, Aromatherapy, Himalayan salt stone, Hot stone, and Prenatal massage.
- Addressed clients problem areas during massage session as well as increased and decreased pressure when needed.
Licensed Massage Therapist
MassageLuXe
Norfolk
09.2016 - 07.2020
- Client consultation (any areas of focus, areas to avoid, and possible contraindications).
- Basic cleaning such as sweeping, mopping, dusting, washing, folding, and stocking linens (sheets, blankets, and towels).
- Following proper sanitation protocol (disinfecting and sanitizing between massage sessions and properly disposing of used linens).
- Properly documenting the clients treatment in soap notes after every appointment.
- Restocking products in treatment room before the end of shift.
- Performed Swedish, Deep tissue, Aromatherapy, Himalayan salt stone, Hot stone, and Prenatal massage.
- Addressed clients problem areas during massage session as well as increased and decreased pressure when needed.
Barista/Cashier
HMSHost Starbucks
Norfolk
10.2015 - 11.2017
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Alorica Customer Service Representative
Alorica
Norfolk
05.2015 - 07.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Retail Sales Associate
Sears outlet
Norfolk
11.2014 - 05.2015
- Properly greeting customers upon entering the store.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
Sales Associate/Cashier
Payless ShoeSource
Norfolk
10.2013 - 02.2015
- Properly greeting customers upon entering the store.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Basic cleaning tasks such as sweeping, mopping, mirror/window cleaning, and dusting
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
CASHIER
579 Clothing Store
Norfolk
06.2012 - 11.2012
- Properly greeting customers upon entering the store.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Basic cleaning duties such as sweeping, mopping, dusting, mirror/window cleaning.
- Properly tagging and sensoring clothing to prevent stealing.
Education
Massage Therapy License - Massage Therapy
Fortis College - Norfolk
Norfolk, VA09.2014
High School Diploma -
Matthew Fontaine Maury High School
Norfolk, VA06.2012
Skills
- MS Office (Word, Excel, PowerPoint, Outlook); Windows XP/Vista
- Computer skills
- Communication (oral and written)
- Empathy
- Adaptability
- Critical thinking
- Leadership
- Time management
- Cash register
- Customer service
- Staff training
- Problem solving
- Patience
- Service/product knowledge
- Teamwork
- Upselling
- Multitasking
- Conflict resolution
- Self-control
- Cooperation
- Strong memory
- Helpfulness
- Swedish, Deep tissue, Himalayan salt stone, hot stone, prenatal massage
- Active listening
- Organizational skills
- Persuasion skills
- Service based selling
Additional Information
MS Office (Word, Excel, PowerPoint, Outlook); Windows XP/Vista
- Proven record of driving profitable sales through promotions and merchandizing
- Highly skilled in achieving store sales goals in a team-selling environment
- In depth knowledge of building exceptional customer experiences through engagement, attitude and service
- Proficient in performing daily departmental maintenance tasks
- Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information
- Proven ability to anticipate customer responses
- High level of literacy in reading, writing, math and technology
Certification
Massage Therapy license issued on May 21, 2016
Timeline
Massage Therapist
Paradise Found Massage & Day Spa
01.2024 - Current
Licensed Massage Therapist
Hand & Stone Massage and Facial Spa
04.2021 - 01.2024
Licensed Massage Therapist
Wine & Unwind Day Spa / Lounge
07.2020 - 04.2021
Licensed Massage Therapist
MassageLuXe
09.2016 - 07.2020
Barista/Cashier
HMSHost Starbucks
10.2015 - 11.2017
Alorica Customer Service Representative
Alorica
05.2015 - 07.2015
Retail Sales Associate
Sears outlet
11.2014 - 05.2015
Sales Associate/Cashier
Payless ShoeSource
10.2013 - 02.2015
CASHIER
579 Clothing Store
06.2012 - 11.2012
Massage Therapy License - Massage Therapy
Fortis College - Norfolk
High School Diploma -
Matthew Fontaine Maury High School
Massage Therapy license issued on May 21, 2016
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