Kenyetta Stripling
Oklahoma City,OK
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
8
8
years of professional experience
Work History
Clinic Billing Specialist
Oklahoma Arthritis Center
Edmond, OK
11.2021 - Current
- Provide excellent customer service, prepare and submit clean claims to insurance companies electronically or by paper, verify and post charges, investigate and correct rejected or denied claims, take payments and ensure accuracy of patient account balances, identify and resolve patient complaints, answer customer inquiries regarding payments and account status, process delinquent unpaid accounts by contacting patients and third party payers, respond to patient/payer inquiries in a timely manner, upload/provide medical records to third party payers when requested, follow up on unpaid or improperly paid claims, ensure patient confidentiality and follow HIPAA guidelines, work closely with patients to discuss payment arrangements when needed, provide support to other departments within the organization as needed, train new hires on billing processes and procedures
Inbound Medicare Customer Service Representative
Humana
Oklahoma City, OK
06.2021 - 10.2021
- Provide excellent customer service, follow HIPAA guidelines, assist members with medical and pharmacy benefits questions or concerns, assist members with web access issues, assist members with refill requests, assist members with making premium payments, ensure member account accuracy, assist members with coordination of benefit questions or concerns, adhere to company metrics and goals
Office Coordinator
Norman Regional Health System
Moore, OK
04.2017 - 12.2019
- Norman Regional terminated the Inspirations contract with Allegiance Health Management in April 2017. All duties as previously assigned as Inspirations Office Manager were maintained. New coordinator duties include supervise volunteers, coordinate patient scheduling, assist program manager in projects as directed, order office and clinic supplies within established budget, develop strategies in response to referral source needs, restructure ongoing reports for efficiency, complete and maintain pre-authorization, assist in pre-admission process, assist with referral tracking process, expedite service delivery and facilitating communication with behavioral health providers, respond to all referred patients and referral sources in a timely manner, maintain ongoing contact with referral sources to ensure customer satisfaction
Office Manager/Receptionist
Allegiance Health Management
Norman, OK
03.2016 - 04.2017
- Provide excellent customer service, ensure accuracy of medical records, scan proper records into Meditech, complete daily patient billing reconciliation, enter charges into Meditech timely, register patients, confirm initial and ongoing insurance eligibility for IOP services, maintain accurate daily, weekly, and monthly census information, complete weekly and monthly reporting, ensure quality patient care
Education
Bachelor of Science in Health Information Management -
Southwestern Oklahoma State University Weatherford Campus
Weatherford, OK05.2021
Associate in Alcohol and Substance Abuse Counseling -
Oklahoma State University-Oklahoma City
05.2013
Associate in General Studies -
Oklahoma State University
05.2011
Skills
- Data Entry
- Customer Service (10 years)
- Microsoft Office (Word, PowerPoint, Excel, Access)
- Typing 40 WPM
- HIPAA
- Insurance Verification
- CPT Coding
- ICD-10
- Medical Terminology
- EHR Systems
- Payment Collection
- Medical Billing
- Account Reconciliation
- Verbal and Written Communication
Timeline
Clinic Billing Specialist
Oklahoma Arthritis Center
11.2021 - Current
Inbound Medicare Customer Service Representative
Humana
06.2021 - 10.2021
Office Coordinator
Norman Regional Health System
04.2017 - 12.2019
Office Manager/Receptionist
Allegiance Health Management
03.2016 - 04.2017
Bachelor of Science in Health Information Management -
Southwestern Oklahoma State University Weatherford Campus
Associate in Alcohol and Substance Abuse Counseling -
Oklahoma State University-Oklahoma City
Associate in General Studies -
Oklahoma State University
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