Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenyetta Ware

Milwaukee,Wisconsin

Summary

Driven team player with demonstrated leadership skills. Proficient in emergency dispatching procedures and requirements. Focused 911 dispatcher bringing several years of experience in field, with records of success in working with people during life threatening situations. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised with the ability to Lead and quickly master new skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Milwaukee County Courthouse
Milwaukee, WI
01.2001 - Current
  • Played an integral role in enhancing the proficiency of newly hired staff through training support
  • Prioritized responses to public emergency and non-emergency calls so that police, fire, and EMS could be dispatched quickly, and data could be tracked in real time.
  • Through the use of a radio, telephone, and computer system, CAD provides new information to first responders for officer and citizen safety.
  • Route calls for service to police, fire, and ambulance services to meet individual call needs.
  • Read the system maps and caller information, and enter all of the information into the CAD system for dispatch patrol
  • Provided support to customers by addressing their questions and concerns about evictions, process servicing, restraining orders, and repossession
  • Efficiently handled high-stress situations and collected relevant information in a professional manner during large volumes of 911 emergency and non-emergency calls.
  • Managed the completion of necessary forms and radio announcements for law enforcement needs, such as BOLO requests, Everbridge messages, and WCAN. While serving as the shift's Crew Lead.
  • Efficiently dispatched service calls to Deputy Sheriffs by accurately entering caller information and examining associated computer data in the (CAD) call tracking and assignment system
  • Actively and efficiently listen to customer concerns and requests for service to provide customers with accurate and appropriate feedback.
  • Review, verify, and confirm warrants and temporary restraining orders for Deputy Sheriff, FBI, and other agencies
  • Receive data and update computerized system (Vinelink) regarding temporary restraining orders, injunctions, and juvenile cases
  • Receive and make proper emergency and non-emergency notifications for the Milwaukee County Parks Department, following the department's on-call procedure.
  • Handle park complaints from parks employees and citizens, prioritize, and prepare for dispatching.
  • Assist Deputy Sheriff and other law enforcement agencies with circuit court judge notifications.
  • Receive emergency and non-emergency calls from service and send appropriate response from Froedert Hospital, Children's Hospital, and Mental Health.
  • Assist with new hire training.

Data Entry Clerk

Milwaukee County Courthouse
Milwaukee, WI
07.1999 - 01.2001
  • Receive and process large quantities of digital data, compile, sort, and verify against source documents.
  • Provided basic administrative training to other employees.
  • Scanned documents and saved them in a database to keep track of important organizational data.
  • Provided prompt responses to customer inquiries
  • Correct any data entry errors to avoid issues like duplication or data degradation in the future.
  • Compiled and generated statistical data for income withholding and special high-priority letters to employers.
  • Performed double checks on database data to ensure accuracy and validity
  • Contributed to various administrative duties including data entry
  • Perform general office duties, such as typing, filing, faxing, face-to-face customer contact, and handling customer phone calls.
  • Enter client information into spreadsheets, updated information for mailing and proper employer notifications
  • Demonstrated proficiency in inputting numerical data accurately and efficiently using a 10-key pad
  • Obtained scanned documents and entered them into a database.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Organized and updated file records, including adding new documents and creating new records
  • Assisted with data entry for tax returns and income withholdings.
  • Reviewed source documents and extracted relevant information for data entry tasks
  • Scanned files and removed any records that were no longer valid.

Administrative Assistant

G E Medical Systems
Brookfield, WI
08.1996 - 07.1999
  • Coordinated bookkeeping activities such as invoicing and accounts payable
  • Assisted program operations by preparing and updating documents, reports, and spreadsheets
  • Communication with customers
  • Provided escorts for visitors to specific offices or meeting areas
  • Double-checked the accuracy and integrity of the files and fixed any errors
  • Assisted with all administrative management tasks
  • Performed a variety of office support functions as needed
  • Kept track of all company inventory by monitoring multiple databases, ordering supplies as needed for vendors, organization, and to upkeep the office
  • Photocopy, print, and check documents on behalf of other colleagues
  • Scheduled meetings and appointments
  • Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk professionally clean
  • Answered calls, emails, and faxes regularly responding to customer inquiries, resolving problems, and informing customers about new products
  • Went over all of the incoming mail, prioritized it, and decided what steps needed to be taken
  • Assisted management in resolving complaints from referral/patient sources
  • Assisted management in media and public relations inquiries
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.

Education

Bachelor of Arts - Human Services

Ottawa University - Brookfield
true
05-2025

certificate - Administrative Assistance and Secretarial Science

Bryant & Stratton College
Glendale, WI
01.1997

High School Diploma -

Milwaukee Marshall High School
Milwaukee, WI
06-1995

Skills

  • Proficient in Records Management System (RMS)
  • Experience with VPO (vine protection order)
  • 25 years of Dispatching experience
  • Over 25 years of Customer service experience
  • Strong Communications Skills both written and verbal
  • Exceptional experience handling Inbound and outbound calls
  • Excellent typing skills with 95% accuracy
  • Effective team player with strong interpersonal skills
  • Courteous demeanor
  • Data entry and Information documentation
  • Active listener
  • Proficient in MS Office Suite
  • Critical thinker, very detail-oriented
  • Excellent multi-tasker
  • Call Management
  • Map reading abilities
  • Database Queries
  • Information Gathering and Relay
  • Computer-based dispatch systems
  • Works Well Under Pressure
  • Emergency Assessment
  • Active Listening
  • Computer Skills
  • Problem-Solving
  • Information Gathering
  • Teamwork and Collaboration
  • Information documentation

Certification

  • Administrative Assistant certification
  • APCO certified
  • TIME system certified
  • CTO certified to train new hires

Timeline

911 Dispatcher

Milwaukee County Courthouse
01.2001 - Current

Data Entry Clerk

Milwaukee County Courthouse
07.1999 - 01.2001

Administrative Assistant

G E Medical Systems
08.1996 - 07.1999

Bachelor of Arts - Human Services

Ottawa University - Brookfield

certificate - Administrative Assistance and Secretarial Science

Bryant & Stratton College

High School Diploma -

Milwaukee Marshall High School
Kenyetta Ware