Kenyetta Williams
Newnan,GA
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Senior HR Specialist
Southern Company Services Inc.
Atlanta, GA
08.2023 - Current
- Deliver superior customer service and operational support across a range of HR functions, including compensation adjustments, career advancements, new hire integration, temporary staff oversight, and policy-related questions through various channels, ensuring exceptional client satisfaction and streamlined operations.
- Exhibit expertise in handling a substantial volume of HR transactions each month with high precision, leveraging Oracle and ServiceNow platforms to uphold outstanding accuracy and productivity.
- Oversee the meticulous execution of legal requests, such as subpoenas and employment verification for current and past records, ensuring strict adherence to legal requirements and internal guidelines.
- Play a key role in a dedicated back-office support unit, skillfully handling intricate transactions, including tuition reimbursement processes, leave programs (Parental, Maternity, Adoption), addressing specific company policy queries, and providing LearningSource support.
- Cultivate effective partnerships across various teams and departments to improve workflow efficiency and swiftly address any data inconsistencies or challenges.
- Earned recognition and promotion due to exceptional performance in addressing urgent HR demands, delivering vital support that boosts team capability and precision in task execution.
Senior Customer Care Specialist
Elevance Health
Louisville, KY
11.2022 - 04.2023
- Orchestrated seamless communication among medical providers, utilization management, and case management teams, ensuring thorough review of client benefit coverage and authorizations for CPT codes.
- Expertly handled escalated customer inquiries via multiple channels, achieving 95% or higher customer satisfaction rating and resolving issues promptly.
- Maintained a flawless record in call center metrics, including 100% accuracy in documentation and adherence to HIPAA regulations, ensuring confidentiality and compliance at all times.
Outside Sales Account Manager
AT&T
Louisville, KY
01.2022 - 01.2023
- Utilized AT&T’s CRM system and Salesforce database to drive revenue growth and cultivate robust client relationships, resulting in a 20% increase in annual sales.
- Surpassed monthly sales targets consistently by acquiring 40-50 new accounts monthly, securing recognition as the top sales performer for four consecutive quarters.
- Implemented highly effective training programs for new hires, resulting in improved team sales performance within six months and fostering a culture of continuous improvement.
Sales and Marketing Manager
The Art Bar
Virginia Beach, VA
03.2016 - 04.2022
- Crafted and executed targeted marketing strategies for the mobile art bar, driving a 25% increase in event bookings through effective social media campaigns and strategic flyer distribution.
- Managed day-to-day operations, optimizing staff scheduling and training initiatives that led to a significant improvement in operational efficiency and positive customer feedback.
- Successfully secured 30+ new contracts with local businesses within the first 45 days of launch, expanding our client base and enhancing revenue streams.
- Responsible for overseeing recruitment, facilitating employee onboarding, coordinating interview schedules, maintaining employee records, and managing various performance management tasks.
Business Call Center Representative
Georgia Power
McDonough , GA
03.2013 - 04.2016
- Promoted from Residential Call Center Representative to Business Call Center Representative within 12 months
- Achieved a significant improvement in "First Call Resolution" by 20% through consistently applying the 24 behavior initiative to every interaction
- Consistently achieved high performance metrics for quality, customer satisfaction, and productivity.
- Recorded all customer interactions in Southern Company’s CRM system, ensuring accuracy and efficiency.
- Stayed updated on product and service updates to deliver optimal support to commercial clients while upselling products when appropriate.
Economic Support Specialist
Department of Family and Children Services
Atlanta, GA
05.2010 - 02.2013
- Consulted with external organizations regarding funding sources for economic development projects.
- Responded to complaints from applicants about program requirements or procedures.
- Analyzed financial information to determine eligibility for public assistance programs.
- Maintained 100% case accuracy for a caseload of 375+ and conducted quality assurance reviews for a team of 11.
- Prepared and briefed federal reports for quarterly audits and Fair Hearings.
- Led and represented the "GROW" (Georgia Reengineering our Work) project, aimed at modernizing and optimizing Georgia state government operations in 2012-2013.
- Participated in staff training sessions on new policies and procedures.
Education
High School Diploma -
Banneker High School
College Park, GA06-2001
Some College (No Degree) - Information Technology
Kaplan University
Davenport, IASkills
- Background Checks
- Vendor Relations
- Conflict Management
- Diversity and Inclusion
- Internal Communications
- Employee Relations
- Benefits Administration
- HR analytics
- Onboarding process
- Training development
- Event Management
- Onboarding and Orientation
- Microsoft Office Suite
- HR services
- Schedule Management
- Technical Support
Volunteer Experience
- Participated in Southern Company's Hands on Henry initiative, engaging in local roadway clean-up activities within the community.
- Dedicated two years to a nonprofit financial literacy organization, aiding in tax preparation and providing credit advice.
- Served as a pro bono event consultant for a nonprofit, organizing quarterly community events aimed at supporting families who foster children with special needs.
References
References available upon request.
Timeline
Senior HR Specialist
Southern Company Services Inc.
08.2023 - Current
Senior Customer Care Specialist
Elevance Health
11.2022 - 04.2023
Outside Sales Account Manager
AT&T
01.2022 - 01.2023
Sales and Marketing Manager
The Art Bar
03.2016 - 04.2022
Business Call Center Representative
Georgia Power
03.2013 - 04.2016
Economic Support Specialist
Department of Family and Children Services
05.2010 - 02.2013
High School Diploma -
Banneker High School
Some College (No Degree) - Information Technology
Kaplan University
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