Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyetta Nicole Horton

Reno,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Case Management

Best Buy Health
05.2019 - 11.2023
  • Facilitated communication between clients and other service providers.
  • Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
  • Maintained up-to-date and accurate progress note records.

Customer Service Representative

Alorica
04.2017 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Customer Service Associate

Applied Staffing
01.2014 - 04.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Associate of Arts - Medical Billing

Mayfield College
Cathedral City, CA
06.2012

Skills

  • Case Notes
  • Office Support
  • Active Listening
  • Data Entry Software
  • Case File Management
  • Data Analysis

Timeline

Case Management

Best Buy Health
05.2019 - 11.2023

Customer Service Representative

Alorica
04.2017 - 05.2019

Customer Service Associate

Applied Staffing
01.2014 - 04.2017

Associate of Arts - Medical Billing

Mayfield College

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Kenyetta Nicole Horton