Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenyiata Barnes

Summary

  • Dedicated and detail-oriented professional with extensive experience in customer service, data entry, and administrative support.
  • Proven ability to resolve customer issues with empathy and efficiency while maintaining data integrity and accuracy.
  • Skilled in
    utilizing CRM systems, managing billing processes, and streamlining workflows.
  • Adept at handling high
    -pressure environments
    with patience, professionalism, and strong communication skills.
  • Committed to delivering exceptional service and ensuring
    customer satisfaction.

Overview

11
11
years of professional experience

Work History

Data Entry Specialist

FedEx
01.2021 - 02.2025
  • Entered and managed data into internal systems with 99% accuracy across various departments.
  • Performed routine data audits to identify and correct discrepancies, ensuring data integrity.
  • Processed and categorize high volumes of confidential information daily
  • Utilized Excel and Google Sheets to create pivot tables, charts, and summary reports.
  • Collaborated with team members to streamline workflows and improve efficiency.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.

Administrative Assistant

Forward Health Solutions
06.2018 - 01.2021
  • Handled data entry of invoices, customer information, and financial records with precision.
  • Maintained an organized digital and physical filing system for quick retrieval.
  • Prepared weekly reports for management using data visualization tools.
  • Communicated with clients and vendors to resolve data-related discrepancies.
  • Assisted with scheduling, email correspondence, and other administrative duties.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.

CUSTOMER SERVICE REPRESENTATIVE

Conduent
05.2014 - 05.2018
  • Resolved customer inquiries and complaints via chat, email, and phone with empathy and professionalism.
  • Processed billing issues, issued refunds, and provided clear explanations to customers.
  • Utilized CRM systems like [
    insert CRM system] to document interactions and manage customer cases.
  • Delivered exceptional service with patience and understanding, addressing complex customer needs.
  • Answered general product and service questions while ensuring high levels of cute satisfaction.
  • Maintained accurate records of all interactions to support seamless follow-ups and issue resolution

Education

High School Diploma -

Seminary Attendance Center
Seminary
05-2015

Skills

    Data Analysis, Problem Solving, Customer Service, Workflow Optimization, Attention to Detail, Time Management,
    85WPM, Zendesk, Salesforce, Patience, Accuracy , Time-management, CRM Systems, Organization, Adaptability,
    Conflict Resolution , Communication

Languages

English
Full Professional

Timeline

Data Entry Specialist

FedEx
01.2021 - 02.2025

Administrative Assistant

Forward Health Solutions
06.2018 - 01.2021

CUSTOMER SERVICE REPRESENTATIVE

Conduent
05.2014 - 05.2018

High School Diploma -

Seminary Attendance Center

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Kenyiata Barnes