Kenyon Ford
Laguna Beach,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on a great guest experience to achieve customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and quick problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
The Tea House on Los Rios
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Saint & Second
06.2023 - 06.2024
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Server
Yasu on 2nd
03.2023 - 06.2023
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurant running smoothly.
Server
Bottega Angelina
12.2021 - 03.2023
- Served appetizers, delivered entrees, and refilled beverages for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assisted in setting up event spaces, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
Server
Asada Cantina + Kitchen
05.2021 - 12.2021
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Debt Recovery Specialist
PrideStaff
02.2021 - 07.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
Server
Nick's Laguna Beach
03.2014 - 02.2021
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Certificate - Interior Design
Interior Designers Institute
Newport BeachSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Point of sale operation
- Food and beverage pairings
Timeline
Server
The Tea House on Los Rios
08.2024 - Current
Server
Saint & Second
06.2023 - 06.2024
Server
Yasu on 2nd
03.2023 - 06.2023
Server
Bottega Angelina
12.2021 - 03.2023
Server
Asada Cantina + Kitchen
05.2021 - 12.2021
Debt Recovery Specialist
PrideStaff
02.2021 - 07.2021
Server
Nick's Laguna Beach
03.2014 - 02.2021
Certificate - Interior Design
Interior Designers Institute
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