Kenyon Gallegos
Las Vegas,NV
Summary
Results-oriented Assistant Manager with expertise in managing small to medium teams and a strong focus on employee development and training. Proven ability in project management, staffing projections, and optimizing communication networks in the telecommunications industry. Skilled in network management and troubleshooting, consistently achieving impactful results through collaboration and adaptability to technological changes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Count Team Member
Caesars Entertainment
02.2024 - Current
- Ensured accuracy and compliance in daily cash counting operations.
- Trained junior staff on effective cash handling and reporting techniques.
- Enhanced cash count efficiency through implemented process improvements.
- Minimized discrepancies with regular audits of cash handling procedures.
- Collaborated with security teams to ensure safe cash handling environments.
- Delivered timely updates to management on performance and operational issues.
Customer Service Representative
Vital Record Control
12.2022 - 02.2024
- Resolved customer complaints through effective communication across multiple channels.
- Verified account information by contacting customers via telephone outreach.
- Provided warm greetings to customers, identifying their issues promptly.
- Assisted customers with order placements, refunds, and exchanges efficiently.
- Collected payment and relevant information to process transactions accurately.
- Managed high volumes of incoming calls while maintaining customer satisfaction.
Shared Deeded Contracts
The Grandview at Las Vegas
06.2018 - 03.2019
- Ensured compliance with policies by managing contract documentation effectively.
- Facilitated timely agreements through coordinated contract negotiations between departments.
- Identified risks in contract terms, recommending strategies for mitigation.
- Increased efficiency by leading process improvements in contract management workflows.
- Addressed contractual inquiries promptly, providing essential support to colleagues.
- Administered notarization services, ensuring compliance with state regulations.
Barista/Cashier
Caesars Entertainment
06.2017 - 03.2018
- Processed customer orders efficiently, ensuring accurate payment transactions.
- Grinded coffee beans to maintain freshness for superior beverage quality.
- Prepared and served light snacks, enhancing customer satisfaction and experience.
- Maintained cleanliness of work areas and equipment to ensure operational efficiency.
- Designed attractive stock displays to promote products and increase sales.
- Monitored inventory levels and ordered supplies to prevent stock shortages.
Manager and Customer support specialist for Convergys on DirecTV project
Convergys
08.2011 - 05.2017
- Enhanced team performance using coaching and developmental tools for associates.
- Supervised technical troubleshooting department to resolve client issues efficiently.
- Traveled for training support, launching and educating new centers in Coastal region.
- Developed new managers through training in retention call handling and reporting.
- Conducted call center operations training on quality assurance and troubleshooting techniques.
- Facilitated clear understanding of quality expectations for direct reports and clients.
Lot Technician
Hertz Car Sales
01.2009 - 01.2011
- Enhanced vehicle presentation by thoroughly washing and detailing cars for sale.
- Refueled vehicles to ensure customers had gas for test drives.
- Supported technicians with maintenance tasks, improving service efficiency.
- Maintained a clean lot by removing leaves, snow, and debris regularly.
- Assisted in organizing semi-annual sales events, promoting and setting up displays.
- Coordinated vehicle readiness for sales through cleaning, detailing, and minor repairs.
Bagger/Stocker
Wangsgards Family Market
01.2006 - 01.2009
- Bagged the groceries for customers and assisted them by taking groceries to customers cars
- Gather shopping carts from outside of store around the parking lot
- Promoted to Dairy Stocker, stock all items in the Dairy area 4-5 times daily
- Shelf food items, store away items over quantity limit
Education
High school or equivalent -
Two Rivers High School
Ogden, UT01.2009
Skills
- Microsoft Excel
- Live chat
- Microsoft Word
- Microsoft Powerpoint
- English
- Customer Service
- Customer Support
- Cold/Warm Calling
- Assistant Manager Experience
- Project management
- Training & Development
- Quality Assurance
- Cleaning
- Automotive Repair
- Driving
- Contracts
- Desktop support
- Detailing
- Quality audits
- Stocking
- Sales
- Leadership
- Microsoft Outlook
- Communication skills
- Computer literacy
- Reliability and Punctuality
- Casino operations
Certification
- Certified Notary Public June 2025
- Driver's License
Timeline
Count Team Member
Caesars Entertainment
02.2024 - Current
Customer Service Representative
Vital Record Control
12.2022 - 02.2024
Shared Deeded Contracts
The Grandview at Las Vegas
06.2018 - 03.2019
Barista/Cashier
Caesars Entertainment
06.2017 - 03.2018
Manager and Customer support specialist for Convergys on DirecTV project
Convergys
08.2011 - 05.2017
Lot Technician
Hertz Car Sales
01.2009 - 01.2011
Bagger/Stocker
Wangsgards Family Market
01.2006 - 01.2009
High school or equivalent -
Two Rivers High School