Kenyon Heller
Shoreline,Washington
Summary
Dynamic Cashier Supervisor with extensive experience at Grand Casino, excelling in cash handling and complaint resolution. Proven track record in training teams to enhance customer service and operational efficiency. Skilled in employee scheduling and maintaining workplace safety, ensuring a reliable and high-performing environment.
Overview
25
25
years of professional experience
Work History
Cashier Supervisor
Grand Casino
10.2024 - Current
- Supervised cash handling processes, ensuring accuracy and compliance with casino policies.
- Trained and mentored cashiers on customer service protocols and transaction procedures.
- Monitored cashier performance, providing feedback to enhance operational efficiency.
- Resolved customer inquiries and disputes, maintaining positive guest experiences.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Collaborated with management to develop training materials for new hires.
Cashier Supervisor
Riverside Casino
07.2012 - 10.2024
- Supervised cash handling operations, ensuring accuracy and compliance with financial protocols.
- Trained and mentored new cashiers on procedures and customer service best practices.
- Developed staff schedules to align with peak business hours, improving service coverage.
- Collaborated with management to design training programs aimed at improving team performance.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Cashier Team Lead
Palace Casino
04.2007 - 06.2012
- Supervised cashier operations, ensuring accurate transactions and adherence to service standards.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Monitored cash handling practices, ensuring compliance with company policies and financial integrity.
- Assisted customers by answering questions and fulfilling requests.
Security Officer/Cashier
Goldies Casino
06.2000 - 04.2007
- Monitored surveillance systems to identify security breaches and ensure safety of patrons.
- Conducted regular patrols of casino premises to deter criminal activity and maintain order.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Developed and implemented training programs for new security staff, enhancing team effectiveness.
- Collaborated with management to improve security protocols, increasing overall operational efficiency.
Education
Associate of Arts -
Skagit Valley College
Mount Vernon, WA06-1997
Skills
- Cashier training
- Cash handling expertise
- Complaint resolution
- Cash register maintenance
- Workplace safety
- Employee scheduling
- Bank deposit preparation
- Customer service
- Punctual and reliable
Timeline
Cashier Supervisor
Grand Casino
10.2024 - Current
Cashier Supervisor
Riverside Casino
07.2012 - 10.2024
Cashier Team Lead
Palace Casino
04.2007 - 06.2012
Security Officer/Cashier
Goldies Casino
06.2000 - 04.2007
Associate of Arts -
Skagit Valley College