KENYON JOHNSON
Arlington
Summary
Business Manager with over 10 years of experience in retail, education, and healthcare sectors. Demonstrated expertise in problem-solving and implementing solutions that improve customer satisfaction and operational efficiency. Skilled in account management, scheduling, and resource utilization, with a strong focus on communication. Proven ability to lead cross-functional teams and enhance business operations, profitability, and team development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Yahweh Educational Services
04.2019 - Current
- Developed and implemented operational strategies to ensure compliance with company policies and industry standards, streamlining processes for maximum efficiency.
- Created and managed logistics workflows to optimize resource allocation and service delivery.
- Established multiple business accounts to improve budgeting accuracy and financial oversight, ensuring alignment with organizational goals.
- Negotiated client contracts, achieving equitable terms that balanced stakeholder interests and promoted sustainable business relationships.
- Directed cross-functional operations to align business activities with company objectives, driving continuous improvement and operational success.
Customer Success and Tech Specialist
K12 Stride, Inc.
05.2022 - 11.2023
- Achieved 98% customer satisfaction by providing effective solutions for student accounts, schedules, and software navigation.
- Developed grade improvement plans for students, helping them increase assignment completion by 10% to achieve 85% overall grades.
- Managed payment discussions with parents to ensure active course enrollment.
- Utilized Salesforce to support 930+ students across multiple states and internationally, maintaining accurate records and ensuring seamless service.
- Applied company knowledge to deliver tailored support and document troubleshooting procedures for hardware and software.
Manager
The Home Depot
02.2016 - 03.2019
- Led a team of 50+ associates across multiple departments, consistently exceeding sales goals by 5% to 12%.
- Conducted interviews performance evaluations, and managed disciplinary actions, including write-ups and terminations, while ensuring alignment with company standards and shareholder expectations.
- Resolved customer complaints with a 95% satisfaction rate, reinforcing customer loyalty and maintaining a positive brand reputation.
- Corrected inventory discrepancies by 85%, optimizing stock levels and improving inventory accuracy.
- Trained and mentored associates, enhancing productivity by 72% through the implementation of operational best practices, driving increased team efficiency.
Education
Master of Business Administration - Entrepreneurship
Johnson University
Knoxville, TN05.2026
Bachelor of Business Administration - Management
Johnson University
Knoxville, TN01-2025
Associate of Science - Ministry Leadership
Johnson University
Knoxville, TN01-2022
Skills
- Process improvement and operations management
- Business development and strategic planning
- Leadership and negotiation
- Client relationship management
- Budgeting and financial oversight
- Data analysis and reporting
- Microsoft Office proficiency
References
Available on request.
Certification
- Contract Administration
- Crisis Intervention
Timeline
Customer Success and Tech Specialist
K12 Stride, Inc.
05.2022 - 11.2023
Operations Manager
Yahweh Educational Services
04.2019 - Current
Manager
The Home Depot
02.2016 - 03.2019
Master of Business Administration - Entrepreneurship
Johnson University
Bachelor of Business Administration - Management
Johnson University
Associate of Science - Ministry Leadership
Johnson University
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