Kenyon Wright
Baltimore County ,MD
Summary
Dedicated and results-driven ServiceNow Software Developer with 4 years of experience in designing, developing, and implementing solutions on the ServiceNow platform. Proficient in all phases of the software development lifecycle (SDLC), including requirements gathering, design, development, testing, import/export, and maintenance. Skilled in customizing and extending ServiceNow applications to meet business requirements, with mid level expertise Configuration Management Database (CMDB) in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules. Strong problem-solving abilities with a commitment to delivering high-quality, scalable, and efficient solutions. Proven track record of collaborating effectively with cross-functional teams to drive project success and exceed client expectations. Adept at staying current with emerging ServiceNow technologies and best practices to drive innovation and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ServiceNow Software Developer
Global Byte Technologies
04.2020 - Current
- Collaborate with business stakeholders and internal teams to understand business needs and translate them into technical requirements.
- Design, develop, and implement custom ServiceNow applications using ServiceNow APIs, scripting languages, and best practices.
- Configure ServiceNow workflows, forms, UI policies, business rules, and data models to meet specific business needs.
- Design, develop, and implement workflows using ServiceNow Flow Designer to automate business processes and improve operational efficiency.
- Conduct unit testing, integration testing, and user acceptance testing (UAT) to ensure the quality and functionality of custom applications.
- Collaborated with ServiceNow administrators to integrate CMDB with other ITSM modules, such as Incident, Problem, and Change Management, to support service delivery and problem resolution.
Cluster Lead (Admin)
Concentric Educational Solutions
12.2019 - 04.2020
- Learning and applying new skills through meaningful professional development
- Build rapport with stakeholders by providing proactive approaches to behavior management and provide individualized support for students by analyzing data to prompt and increase growth in attendance and academics by 12%
- Collaborated with leadership, stakeholders, and general contractors on drawing reviews
- Implement actions that improve the school and the quality of education (e.g
- Building renovations, new guidelines for students, new subjects).
- Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
Special Educator
Baltimore City Public Schools
06.2017 - 12.2019
- Modified general education curriculum for special-needs students using various instructional techniques and technologies
- Delivered effective and differentiated classroom instruction to a range of neurodiverse students
- Serve as a close partner to stakeholders by offering analytical insights, specialized instruction, and technical expertise to influence overall academic growth and state testing scores by 15%
- Collaborating with the Class Teacher and Lead Teacher to build a better learning environment for the children.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Developed strong partnerships with general education teachers to foster inclusive classrooms where all students felt valued and supported.
Education
Bachelor of Science - Mass Communications
Morgan State University
Baltimore, MD05.2017
Skills
- Extensive knowledge of JavaScript
- Knowledge of XML and structural programming concepts
- Experience using the ServiceNow platform
- Knowledge of ITIL processes
- Advanced problem-solving ability
- Excellent communication and presentation skills
- Organization and time management skills
- Technical Support
- API Integration
- Requirements Analysis and Design Phases
- Software Development
- Problem-Solving
Certification
- IBM Cybersecurity Analyst Specialization
- Security Analyst Fundamentals Specialization
- ServiceNow Certified System Administrator Training Completed, Certification Pending.
Timeline
ServiceNow Software Developer
Global Byte Technologies
04.2020 - Current
Cluster Lead (Admin)
Concentric Educational Solutions
12.2019 - 04.2020
Special Educator
Baltimore City Public Schools
06.2017 - 12.2019
Bachelor of Science - Mass Communications
Morgan State University
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