Kenyoungtez Hicklin
Rock Hill,SC
Summary
Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Insurance Agent
TEKsystems
09.2024 - 12.2024
- Provided personalized Medicare plan recommendations based on client needs and eligibility.
- Conducted thorough needs analyses to ensure clients understood plan options and benefits.
- Ensured adherence to CMS guidelines and company policies during sales and enrollment processes.
- Delivered clear explanations of Medicare Advantage, Medicare Supplement, and Part D Prescription Drug Plans.
- Guided clients through the enrollment process, ensuring accurate and timely submission of required documents.
- Managed client interactions and tracked sales activities using CRM tools (e.g., Salesforce, Zoho).
- Identified opportunities to cross-sell ancillary products such as dental, vision, and life insurance.
- Addressed client concerns with professionalism to resolve issues and retain business.
Medicare Insurance Agent
Qualfon
Charlotte, North Carolina
06.2023 - 08.2023
- Adhering to CMS guidelines and regulations
- Conducting presentations on Medicare plans
- Assisting with enrollment needs and paperwork
- Providing guidance on healthcare coverage options
- Cross-selling Medicare insurance plans and additional products
- Building and maintaining relationships with clients
Licensed Insurance Sales Agent
Connexion
04.2022 - 01.2023
- Set up clients with new policies, calculated premiums and established payment methods
- Maintained clients through personalized acquisition and retention strategies
- Determined client needs before selecting insurers to underwrite policies
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Interviewed and obtained all required information to quote prospective clients
- Explained different options to prospective clients and recommended suitable insurance policies
- Responded to customer inquiries and issues, maintaining sound sales practices
- Met and consistently exceeded monthly and quarterly insurance sales goals through detailed product and service knowledge
- Customized insurance programs for customers to cover target risk types
Medicare Sales Agent
Tranzact Insurance
01.2022 - 04.2022
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
- Set up clients with new policies, including calculating premiums and establishing payment methods
- Customized insurance programs for individual customers to cover target risk types
- Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Observed positive skills and attributes from personnel to build, improve, and expand skills set
- Delivered exceptional customer service to build rapport and positive experiences
- Scheduled appointments with prospective customers to provide consultative advice
Health Insurance Sales Agent
TTECH
09.2021 - 01.2022
- Developed new policy quotes and explained requirements and limits to potential policyholders
- Communicated with customers to evaluate assets, lifestyle, and financial health, applying information to make catered insurance recommendations to meet individual needs
- Helped customers safeguard assets through catered insurance policies and strategic adjustments
- Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding the sales processes to address customer needs
- Qualified sales lead generated from diverse sources
- Customized insurance programs for individual customers to cover target risk types
- Promoted insurance policy sales with persuasive explanations of plan features and advantages against competitor options
- Upselling
- Qualified sales leads generated from diverse sources
- Delivered customer service by explaining insurance products, suggesting policy updates and guiding sales process to address customer needs
Customer Service Representative
Maximus
Charlotte, North Carolina
04.2021 - 09.2021
- Managed customer calls efficiently in a fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Documented, researched, and resolved customer service issues
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Anticipated needs and resolve problems to keep customers happy
- Handled customer inquiries, billing questions, payments, and service requests
- Answered inbound calls each day to handle various concerns, set appointments, and close sales
- Resolved issues based on thorough investigations of concerns
- Met inbound customer needs while maintaining strict performance targets
- Completed inquiries and followed up with customers to share findings and offer solutions
- Updated records with all interactions and customers transactions
Customer Service Representative
Advanced Call Center Technologies
Charlotte, North Carolina
12.2020 - 04.2021
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Processed refunds, exchanges, and company credits for customers facing issues
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Answered inbound calls each day to handle various concerns, set appointments, and close sales
- Implemented solutions for service issues and recorded customer interactions
- Closed out issues on first calls by using expertise, prepared scripts, and good research abilities
- Protected customer and company information with strict use of established security procedures
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Updated records with all interactions and customers transactions
Customer Service Representative
Asurion
Charlotte, NC
01.2019 - 04.2020
- Documented, researched, and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Handled customer inquiries, billing questions, payments, and service requests
- Anticipated needs and resolved problems to keep customers happy
- Enhanced customer satisfaction with fast, knowledgeable service
- Assisted customers with sales and service needs
Shipping and Receiving Associate
Fedex
Charlotte, North Carolina
11.2018 - 07.2019
- Extracted and compiled information from databases to produce routine and specialized reports
- Maintained logs of activities and completed work
- Arranged transportation in coordinating shipping/receiving merchandise
- Unpacked and inspected incoming shipments; rejected damaged items; recorded shortages
- Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
Insurance Agent
LIG Solutions
- Assisted clients in selecting and enrolling in ACA-compliant health insurance plans through the federal or state marketplace.
- Conducted thorough analyses of clients' financial and household information to determine eligibility for subsidies and cost-sharing reductions.
- Ensured strict adherence to ACA regulations and guidelines during the enrollment and sales process.
- Educated clients on plan options, including coverage levels (bronze, silver, gold, platinum) and network availability, to help them make informed decisions.
- Provided clear explanations of ACA benefits, penalties, and the importance of maintaining continuous coverage.
- Guided clients through the application process, verifying information accuracy and submitting documents on time.
- Utilized CRM tools to track leads, manage client interactions, and follow up on inquiries.
- Addressed client issues or misunderstandings regarding coverage, subsidies, and billing with professionalism and efficiency.
Education
Information Technology
Devry University
07.2025
High School Diploma -
West Charlotte High School
Charlotte, North Carolina06.2013
Skills
- Strong communication skills, both verbal and written, to effectively communicate complex insurance
- Excellent relationship management skills, able to build and maintain strong relationships
- Critical thinking
- Extensive knowledge of health insurance plans and the ability to educate clients about their options
- Licensed insurance agent with the necessary credentials to sell Medicare insurance products
- Thorough understanding of CMS guidelines and compliance requirements for Medicare insurance agents
- Customer follow-up
- Client assessment
- Customer service
Certification
- North Carolina Health Care Insurance License
- North Carolina Medicare Insurance License
- AHIP2025
Timeline
Insurance Agent
TEKsystems
09.2024 - 12.2024
Medicare Insurance Agent
Qualfon
06.2023 - 08.2023
Licensed Insurance Sales Agent
Connexion
04.2022 - 01.2023
Medicare Sales Agent
Tranzact Insurance
01.2022 - 04.2022
Health Insurance Sales Agent
TTECH
09.2021 - 01.2022
Customer Service Representative
Maximus
04.2021 - 09.2021
Customer Service Representative
Advanced Call Center Technologies
12.2020 - 04.2021
Customer Service Representative
Asurion
01.2019 - 04.2020
Shipping and Receiving Associate
Fedex
11.2018 - 07.2019
Insurance Agent
LIG Solutions
Information Technology
Devry University
High School Diploma -
West Charlotte High School
Similar Profiles
Jilian CollinsJilian Collins
Contract Deployment Engineer at TEKsystemsContract Deployment Engineer at TEKsystems
Rokeya SykesRokeya Sykes
Quality Assurance Specialist at TEKsystemsQuality Assurance Specialist at TEKsystems
Valerie LoveValerie Love
Family Enrollment Couselor at TEKsystemsFamily Enrollment Couselor at TEKsystems
Shannon LeachShannon Leach
Care Coordinator at TEKsystemsCare Coordinator at TEKsystems
Kaleis GibsonKaleis Gibson
Receptionist at Todd, Bremer, and Lawson Inc.Receptionist at Todd, Bremer, and Lawson Inc.