Kenythia Willis
Apopka,FL
Summary
Recent graduate with foundational knowledge in being a medical assistant and hands-on experience gained through academic projects and externship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Bluestream Fiber
12.2022 - 12.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Licensed Health Insurance Agent
Ehealth
05.2021 - 12.2022
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
05.2018 - 04.2021
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Technical Support Representative
Concentrix
12.2016 - 04.2018
- Used active listening skills to ensure that every customer's issue will come to a resolution, and therefore complete customer satisfaction.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
- Managed and met all required metrics for daily management of the Call Center.
- Managed high call volume with tact and professionalism during busy seasons.
- Defused volatile customer situations calmly and courteously.
- Met service and quality standards every review period.
- Addressed and resolved customer product complaints empathetically and professionally.
Education
Medical Assistant -
Concorde Career Institute - Orlando
Orlando, FL10.2024
High School Diploma -
Orlando Technical College - Mid Florida Tech
Orlando, FL12.2021
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer service expert
- Call Center Operations
- Microsoft Outlook
- HIPAA Compliance
- Vital Sign Monitoring
- Patient-focused care
- Reliable team player
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
- CPR
- Immunization Administration
- Phlebotomy Techniques
- Sterilization techniques
Certification
- Certified Medical Assistant (CMA)
- Life, Health, And Annuities Agent
- Presidents/ Dean List Student
Timeline
Technical Support Representative
Bluestream Fiber
12.2022 - 12.2023
Licensed Health Insurance Agent
Ehealth
05.2021 - 12.2022
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
05.2018 - 04.2021
Technical Support Representative
Concentrix
12.2016 - 04.2018
Medical Assistant -
Concorde Career Institute - Orlando
High School Diploma -
Orlando Technical College - Mid Florida Tech
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