KENZA S. LAYADI
Cedar Park,TX
Summary
Dynamic professional with proven success as a Team Leader at Cigogne France, where I excelled in team leadership and customer engagement, securing commitments from donors. Skilled in project management and effective communication, I thrive in high-pressure environments, consistently achieving results and fostering team morale.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader – MGT 3353 Business Communications
Texas State University
, USA
09.2024 - 12.2024
- Led a team of 4 through 10+ graded business presentations (Grade: A)
- Coordinated projects and developed professional presentation materials
- Presented on PR crisis management, AI-driven business innovation, and technology recommendations
Service Ambassador
Whataburger
Cedar Park, USA
01.2021 - 01.2024
- Promoted to Service Ambassador while balancing full-time coursework
- Delivered high-quality service to 70–100+ customers per shift
- Trained new employees on service standards and customer engagement
- Resolved customer concerns and identified upselling opportunities
Business Development Intern
CONTEO
Drancy, France
06.2023 - 08.2023
- Supported client acquisition through cold calling and lead follow-up
- Assisted in preparing B2B proposals and sales presentations
- Participated in client meetings and relationship management
Team Leader & Street Fundraiser
Cigogne France
Paris, France
06.2021 - 08.2022
- Promoted to Team Leader after strong first-year performance, leading a team of 5
- Recruited 4–7 recurring donors daily (peak: 10) for international NGOs
- Served as team closer, addressing objections and securing commitments
- Maintained team morale in a high-rejection sales environment
Education
Bachelor of Business Administration - Computer Information Systems
Texas State University
San Marcos, TX12.2026
Associate of Science - Local Area Network Systems (Cybersecurity)
Austin Community College
Austin, TX12.2026
Associate of Liberal Arts -
Austin Community College
Austin, TX05.2024
Skills
- Project management
- Data analysis
- Customer service
- Team leadership
- Effective communication
- Cybersecurity fundamentals
- Problem-solving
Activities
- Women in Engineering – Participated in workshops and mentorship programs
- Information Technology Student Association – Attended networking events and technical workshops
- Women in Business – Engaged in leadership and professional development events
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Arabic
Professional
Certification
Certifications: CompTIA A+ (In Progress) | Salesforce Sales Operations Professional Certificate (In Progress)
Affiliations
Women in Engineering – Attended workshops and mentorship programs focused on promoting diversity and supporting women in engineering and technology.
Information Technology Student Association (ITSA Club) – Attended networking events, technical workshops, and skill-building
sessions to enhance IT knowledge and professional development.
Women in Business – Attended events and participated in initiatives to develop leadership, networking, and business skills.
Information Technology Student Association (ITSA Club) – Attended networking events, technical workshops, and skill-building
sessions to enhance IT knowledge and professional development.
Women in Business – Attended events and participated in initiatives to develop leadership, networking, and business skills.
Timeline
Team Leader – MGT 3353 Business Communications
Texas State University
09.2024 - 12.2024
Business Development Intern
CONTEO
06.2023 - 08.2023
Team Leader & Street Fundraiser
Cigogne France
06.2021 - 08.2022
Service Ambassador
Whataburger
01.2021 - 01.2024
Bachelor of Business Administration - Computer Information Systems
Texas State University
Associate of Science - Local Area Network Systems (Cybersecurity)
Austin Community College
Associate of Liberal Arts -
Austin Community College