Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Kenzaria Johnson

Health Care / Customer Service Representative
Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in medical/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Customer Service Representative

ESCADA America
Atlanta, GA
01.2020 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Medical Assistant / Care Giver

Belmont Village Senior Living
Alpharetta, GA
01.2019 - 01.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recorded status and duties completed in logbooks for management.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Waitress

Carrabba's Restaurant
Atlanta, United States
06.2017 - 12.2018
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2012 - 05.2016

Vocational School -

Medical Administrative Assisant
Morganfield, KY
04.2017 - 01.2019

Skills

Report preparation

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Software

Coding skills

Prestation software

Database

Certification

MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

ESCADA America
01.2020 - 01.2022

Medical Assistant / Care Giver

Belmont Village Senior Living
01.2019 - 01.2020

ACE - Adobe Certified Expert, Photoshop

07-2017

Waitress

Carrabba's Restaurant
06.2017 - 12.2018

MCAS - Microsoft Certified Application Specialist

06-2017

Vocational School -

Medical Administrative Assisant
04.2017 - 01.2019

High School Diploma -

Penn Foster Career School
08.2012 - 05.2016

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Kenzaria JohnsonHealth Care / Customer Service Representative