Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kenzi Galban

Kenzi Galban

Wilmington,NC

Summary

I’m a very fast learner, anything someone tells me to do I can learn quick. I’m great with communication and making people feel seen. I love to talk to people so I’ve never had a problem with customer interactions. I’m also a very quick problem solver in any situation.

Overview

5
5
years of professional experience

Work History

Training Instructor

Slim Chickens
06.2020 - 11.2020
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached junior training staff on correct procedures and optimization strategies.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Developed and implemented successful onboarding program.

Server

Waffle House
11.2020 - 04.2021
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Antonios Italian Ristorante
04.2021 - 06.2022
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Monument Inn
06.2022 - 09.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Marina Grill
11.2023 - 01.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.

Server

Tequila Waterfront
01.2024 - 09.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

House Cleaner

Estaga Property Management
01.2024 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Emptied trashcans and transported waste to collection areas.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.

Cashier

Rude Boyz Food Truck
09.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.

Education

La Porte High School
La Porte, TX
05.2021

Skills

  • POS systems
  • Product restocking
  • Complex Problem-solving
  • Refunds and exchanges
  • Customer assistance
  • Order taking
  • Identification checks
  • Training and onboarding
  • Attention to detail
  • Clear communication
  • Liquor law compliance
  • Hospitality and accommodation
  • Issue resolution
  • Sales transactions
  • Money handling
  • Multitasking and organization
  • Guest inquiries
  • Customer service

Timeline

Cashier

Rude Boyz Food Truck
09.2024 - Current

Server

Tequila Waterfront
01.2024 - 09.2024

House Cleaner

Estaga Property Management
01.2024 - Current

Server

Marina Grill
11.2023 - 01.2024

Server

Monument Inn
06.2022 - 09.2023

Server

Antonios Italian Ristorante
04.2021 - 06.2022

Server

Waffle House
11.2020 - 04.2021

Training Instructor

Slim Chickens
06.2020 - 11.2020

La Porte High School

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Kenzi Galban