Mackenzie Gilmore
Greenville,Rhode Island
Summary
Innovative and performance- driven Entrepreneur with a proven track record of identifying performance issues and making updates to achieve optimal performance. Adept in collaborating with colleagues to ensure product quality and improvements. Experienced in managing all aspects of business development. Possess the ability to work and remain calm under pressure, excellent leadership and time management skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Momentum Enterprises
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
Entrepreneur
Kenzi Rae Lashes
05.2023 - Current
- Source high-quality and trending lash care products
- Recruit exceptional professionals to maintain salon standards
- Motivate coworkers to improve performance if needed
- Increase business by developing innovative marketing strategies
- Network on social media to promote business
- Teach classes on specialized techniques
- Established long-term client relationships that increase business and help develop additional opportunities through referrals and networking
Lash Technician
ICandy Bella Ink
06.2021 - 05.2023
- Communicate with a diverse amount of clients to build rapport and long-term relationships
- Provide eyelash extension services, including touch-ups
- Educate clients on the proper aftercare
- Sanitize and serialism tools and workstations to maintain safety standards
- Ensure products are the highest quality and safe for client use
Lead Teacher
Dr. Day Care
02.2020 - 06.2021
- Manage large groups of children ages from 6 months- 4 years old
- Adapt lesson plans and teaching methods to students with different learning styles
- Promote a positive and interactive learning environment
- Foster relationships with students, parents, and other educators to create an environment that allow students to excel
- Build and maintain strong relationships with parents by facilitating open lines of communication and scheduling meetings to assess student progress and behavior
Paid Sports Social Media Marketing Intern
Bryant University
10.2019 - 03.2020
- Assist with marketing strategies organizing game day promotions and advertisement
- Conducted market research to determine products target market and demographics in order to help develop effective marketing strategies
- Use Microsoft word, Excel, PowerPoint, Adobe Photoshop, and notes to relate different advertisements for upcoming sport events
- Assist with office operations and organize game day preparations
Cashier
Staples
02.2017 - 03.2020
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Contribute to increased sales by upselling add-ons and memberships
- Supported multiple lanes of checkout during peak shopping hours
- Collaborated effectively with other staff to increase efficiency during peak hours
- Train new hires on sales processes, customer service, and POS systems
- Processed returns and refunds
- Greet customers and assist them as needed
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
Paid Marketing Intern
Dr. Day Care
06.2018 - 08.2018
- Assist in creation of email campaigns
- Prepare presentations using Microsoft PowerPoint, Google Slides, Canva and Prezi
- Encourage parents to participate in upcoming memberships by sending collaborative group emails and texts
- Enter contact information into contact management systems
- Provide support to social media efforts
- Support teams to plan, develop and execute marketing initiatives
Education
High School Diploma -
Bryant University
Smithfield11-2020
Certificate - Business Pathway Program
Ponaganset High School
North Scituate06-2020
Skills
- Team leadership and development
- Financial administration
- Inventory Control
- Calm under pressure
- Effective communication
- Organization
- Adaptability
- Effective time management
- Computer/ IT skills
- Reliability
- Creativity
Timeline
Customer Service Representative
Momentum Enterprises
02.2024 - Current
Entrepreneur
Kenzi Rae Lashes
05.2023 - Current
Lash Technician
ICandy Bella Ink
06.2021 - 05.2023
Lead Teacher
Dr. Day Care
02.2020 - 06.2021
Paid Sports Social Media Marketing Intern
Bryant University
10.2019 - 03.2020
Paid Marketing Intern
Dr. Day Care
06.2018 - 08.2018
Cashier
Staples
02.2017 - 03.2020
High School Diploma -
Bryant University
Certificate - Business Pathway Program
Ponaganset High School
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