Kenzi Petty
Dahlonega,GA
Summary
Dependable and courteous with 8 years of combined experience offering excellent customer service, administrative, and management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Mt. Sinai Wellness Center
Dahlonega, GA
08.2023 - Current
- Greeting clients and visitors and making them feel welcome
- Answering incoming calls, redirecting callers to the appropriate personnel or department and taking messages as needed
- Assisting with scheduling appointments for clients
- Maintaining an organized reception area and ensuring that all visitors, clients, and staff are attended to promptly
- Performing data entry into KIPU to maintaining accurate records of client information
- Providing administrative support such as filing documents, photocopying and scanning materials
- Tracking office supplies inventory levels, requesting orders for replenishment as needed and monitoring deliveries upon arrival
- Providing excellent customer service by responding quickly to inquiries via phone or email in a professional manner
- Resolving any client complaints or issues in a timely fashion following established protocols
- Signing for packages, recording deliveries and distributing to personnel
- Protecting clients' rights by maintaining confidentiality of personal and financial information
Assistant Manager
Dunkin' Donuts
Cleveland, GA
06.2017 - 07.2023
- Acknowledging the presence of customers when they show up, and attending to them politely
- Listening and responding to all requests and needs of customers
- Providing professional responses to inqueries and complaints of customers
- Carrying along other members of the crew to build synergy
- Monitoring and adjusting the products being sold in line with the standards established by the company
- Serving only top quality beverages and foods to customers
- Learning and understanding the Guest Satisfaction Survey program of the company and applying same to day-to-day tasks
- Receiving payment from customers
- Adhering to all cleanliness, sanitation, and safety standards required by Dunkin Donuts
Supervisor
Getaway Cabin Company
Suches, GA
08.2020 - 11.2022
- Washing and folding laundry
- Completing guest requests
- Writing welcome cards
- Assisting guests during check in times
- Maintaining a clean environment and cleaning cabins
- Inventory assessment and rotating stock
Cashier
Ingles Markets
Cleveland, GA
04.2016 - 06.2017
- Performing basic math functions to collect payments and make change
- Operating registers, scanners, scales and credit card/debit card terminals
- Memorizing product locations throughout the store and be able to direct customers or make suggestions
- Collecting payments and bagging purchases for customers
- Maintaining accurate cash drawer
- Tallying of the funds in the cash register when required during a shift and produce transaction reports
- Keeping the checkout area clean and orderly
Education
High school diploma -
White County High School
05.2017
Skills
- Guest Relations
- Customer Service
- Hospitality services
- Inventory Control
- Front Office Management
- Staff Management
Online Assessments Via Indeed
- Work style: Reliability, Proficient, 05/01/23
- Retail customer service, Proficient, 01/01/23
- Sales skills, Proficient, 08/01/21
- Call center customer service, Proficient, 05/01/23
- Medical receptionist skills, Proficient, 05/01/23
Timeline
Front Desk Receptionist
Mt. Sinai Wellness Center
08.2023 - Current
Supervisor
Getaway Cabin Company
08.2020 - 11.2022
Assistant Manager
Dunkin' Donuts
06.2017 - 07.2023
Cashier
Ingles Markets
04.2016 - 06.2017
High school diploma -
White County High School
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