Kenzie Caine
Herriman
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
11
11
years of professional experience
Work History
Customer Experience Manager
Sunrun
11.2022 - Current
- Collaborated with cross-functional teams to align customer experience strategies.
- Analyzed customer feedback data to identify improvement areas in customer experience.
- Facilitated workshops to foster a customer-centric culture organization-wide.
- Managed escalated customer issues, resolving conflicts in a timely manner.
- Trained staff on best practices for effective customer interactions and support.
- Coached team members on delivering exceptional customer experiences.
- Developed key performance indicators measuring success in achieving high customer satisfaction.
- Mentored new team members to enhance productivity and service quality.
Sales Concierge
Sunrun
10.2020 - 11.2022
- Managed pipeline of over 400 concurrent consultant accounts to ensure efficient processing.
- Assisted consultants in navigating account installations for timely completion.
- Provided chat support to address consultant inquiries and facilitate requests.
- Trained new concierge representatives during onboarding to enhance team capabilities.
Business Development Representative
Sunrun
07.2015 - 10.2022
- Managed inbound and outbound calls with current and potential customers.
- Maintained communication with customers regarding scheduled appointments.
- Achieved top 5 ranking for key performance indicators.
- Conducted data entry for both potential and current customer records.
- Developed and sustained a pipeline of prospective customers.
Product Advisor
Microsoft
Salt Lake City
07.2014 - 07.2015
- Welcomed customers into store to create a positive shopping atmosphere.
- Assessed customer needs to provide tailored product recommendations.
- Processed monetary transactions accurately and efficiently.
- Educated customers on effective product usage to enhance user experience.
- Received and organized shipments to maintain inventory levels.
Education
GENERAL EDUCATION -
UTAH VALLEY UNIVERSITY
Skills
- Charismatic and dependable
- Team-oriented collaboration
- Sales expertise
- Effective communication
- Strong work ethic
- Salesforce proficiency
Accomplishments
- Sunrun Customer Experience Manager Top Performer Q1 2024 - Q3 2025
- Sunrun Sales Concierge Top Performer Q4 2020, Q1 2021, Q2 2022
- Sunrun Business Development Top Performer Q1 2019
Timeline
Customer Experience Manager
Sunrun
11.2022 - Current
Sales Concierge
Sunrun
10.2020 - 11.2022
Business Development Representative
Sunrun
07.2015 - 10.2022
Product Advisor
Microsoft
07.2014 - 07.2015
GENERAL EDUCATION -
UTAH VALLEY UNIVERSITY
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