Kenzie Chapa (Parsons)
Keller,TX
Summary
Detail-oriented and highly organized Senior Mortgage Loan Processor with over 7 years of progressive experience in residential mortgage processing. Proven track record of managing high-volume pipelines, ensuring loan compliance, and delivering exceptional service to clients and partners. Adept at coordinating with loan officers, underwriters, and closing agents to ensure efficient and timely closings. Strong knowledge of current lending regulations, documentation standards, and loan processing software.
Overview
8
8
years of professional experience
Work History
Senior Mortgage Loan Processor
XMS Processing, LLC
Ortonville, MI
09.2023 - Current
- Manage a pipeline of 20+ loans monthly, ensuring accuracy, compliance, and timely closings.
- execute remote work full time
- Coordinate with underwriters and loan officers to gather outstanding documentation and clear conditions.
- Review credit reports, income documents, purchase agreements, appraisals, and title commitments.
- Maintain consistent communication with borrowers to ensure transparency and excellent customer experience.
- Utilize Arive and Trello to track loan progress and update documentation status.
- Send all disclosures, including initial Loan Estimates and initial Closing Disclosures.
- Balance with title and complete all post-closing compliance within Arive.
Mortgage Loan Processor
The Mortgage Coach Powered by Nexa Mortgage
Keller, TX
08.2023 - 09.2023
Senior Mortgage Loan Processor
American Financial Network
Brea, CA
12.2020 - 05.2022
- Processed loans via Encompass for two to three branches concurrently.
- executed remote work full time
- Managed a pipeline of 20 to 30 loans, including refinances and purchases.
- Disclosed each loan from initiation to completion, ensuring accuracy with title balancing.
- Prepared closing packages in coordination with title to facilitate smooth transactions.
Senior Mortgage Loan Processor
Shop Your Own Mortgage
Irvine, CA
01.2020 - 12.2020
- Supported senior processors with file preparation, document review, and customer service.
- Worked with various lenders nationwide.
- Trained Dallas new hires on Encompass, HubSpot and all lender portals.
Senior Mortgage Loan Processor
FC Lending, Ltd.
Dallas, TX
09.2019 - 01.2020
Senior Mortgage Loan Processor
DHI Mortgage
Rowlett, TX
02.2018 - 05.2019
Preschool Teacher
Schoolhouse 226
Frisco, TX
10.2017 - 02.2018
Club Manager
Performant Fitness
Frisco, TX
07.2017 - 10.2017
Education
High School Diploma -
Celeste High School
Celeste, TX05-2017
Skills
- Encompass
- Loan processing
- Compliance management
- Pipeline management
- Customer relationship management
- Time management
- Effective communication
- Arive
- Trello
- DU/LP Systems
References
References available upon request.
Timeline
Senior Mortgage Loan Processor
XMS Processing, LLC
09.2023 - Current
Mortgage Loan Processor
The Mortgage Coach Powered by Nexa Mortgage
08.2023 - 09.2023
Senior Mortgage Loan Processor
American Financial Network
12.2020 - 05.2022
Senior Mortgage Loan Processor
Shop Your Own Mortgage
01.2020 - 12.2020
Senior Mortgage Loan Processor
FC Lending, Ltd.
09.2019 - 01.2020
Senior Mortgage Loan Processor
DHI Mortgage
02.2018 - 05.2019
Preschool Teacher
Schoolhouse 226
10.2017 - 02.2018
Club Manager
Performant Fitness
07.2017 - 10.2017
High School Diploma -
Celeste High School
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