Kenzie Cooper
San Marcos
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Certified in first aid and CPR with dedication to creating safe experiences from guests. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Dynamic individual with hands-on experience in First Response and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Chilis's Bar and Grill
11.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Office Assistant
PaperWork
02.2024 - Current
- Utilized office management software to record and track customer information.
- Input data into spreadsheets and databases.
Server
Sushi Masa
06.2025 - 08.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Waitress Supervisor
Waitressing
02.2023 - 02.2024
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Served consistent portions following recipes and control standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Market Basket
Cashiering
09.2022 - 02.2023
- Developed strong communication and organizational skills through working on group projects.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
High School Diploma -
Texas State University
San Marcos, TX05-2029
Skills
- CPR Certified
- Child Supervision
- Time Management
- Emergency Response
- Following Directions
- Reliability
- Dependability
Certification
- Licensed CNA - Now-2026
- Certified Phlebotomy Technician - Now-2026
Timeline
Server
Sushi Masa
06.2025 - 08.2025
Server
Chilis's Bar and Grill
11.2024 - Current
Office Assistant
PaperWork
02.2024 - Current
Waitress Supervisor
Waitressing
02.2023 - 02.2024
Market Basket
Cashiering
09.2022 - 02.2023
High School Diploma -
Texas State University