McKenzie Day
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience at Alife Hospitality, excelling in guest relations and training new hires. Proven ability to maintain high service standards under pressure, leveraging strong communication and problem-solving skills to enhance customer satisfaction and optimize team performance. Expert in managing POS systems and executing detailed event planning
Overview
6
6
years of professional experience
Work History
Guest Service Associate
Alife Hospitality
Houston, USA
03.2022 - Current
- Delivered fast, friendly, and attentive service to guest in high-energy bar and lounge environment
- Maintained multiple tables and high guest volume while maintaining accuracy and professionalism under pressure
- Trained and mentored 10+ new hires on service standards and POS usage
Host/Hostess
Blanco Tacos and Tequila
Houston, USA
09.2021 - 03.2022
- Greeted guests warmly and professionally, managing reservations and walk-ins to optimize seating flow
- Answered phone calls, took reservations, and provided information about menu items, specials, and events
- Coordinated table assignments based on server sections and guest preferences to ensure smooth service
Lead Youth Development Professional
Boys and Girls Club
Columbia, USA
09.2019 - 07.2021
- Mentored and guided youth ages 11-18 years old through personal development, team-building activities and leadership training
- Planned and facilitated weekly meetings, workshops, and events focused on emotional growth and community service
- Served as a role model by demonstrating strong communication, empathy, and conflict-resolution skills
Education
Bachelor of Arts - Psychology
University of Missouri-Columbia
Columbia12.2020
Skills
- Adaptability and flexibility
- Communication skills
- Guest relations
- Training new hires
- Production leadership
- Guest service
- Customer service
- Event planning
- Emotional intelligence
- Youth mentoring
- Problem solving
- Self-motivated
- High energy level
- Menu knowledge
- Upselling techniques
- Food and beverage pairings
- High volume dining
- Microsoft Excel
- Microsoft Word
- POS system operation
- SPSS (Statistical Package for the Social Sciences) software
Awards
- Server of the Year
- Boys and Girls Club Employee of the Month
- CPR and First Aid Certificate
- TABC and Food Handler Certification
- Cooperative Learning Training Course
Languages
English
Professional References
- Travis Hackworth, General Manager, Juliet, (210) 216-2175
- Barry Javuan, Professional Recruiter, (314) 607-4529
- Flor Ochoa, Director of Program Development and Teen Services, BGC, (702) 525-8952
Timeline
Guest Service Associate
Alife Hospitality
03.2022 - Current
Host/Hostess
Blanco Tacos and Tequila
09.2021 - 03.2022
Lead Youth Development Professional
Boys and Girls Club
09.2019 - 07.2021
Bachelor of Arts - Psychology
University of Missouri-Columbia