Kenzie Delmonico
Syracuse,UT
Summary
Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Media Custodian
Insight Global
Clearfield, UT
06.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Researched and wrote documentation guiding the Sentinel Media Custodian team and provided clarity to duties assigned.
- Coordinated media sanitization efforts for asset disposals.
- Conducted antivirus scans using automated tools to detect malware in media drives. Applied Write blockers to disks and drives to prevent tampering.
- Reviewed and analyzed media logs and created baselines from data.
- Recorded documentation for processes and channeled forms through appropriate chain of command.
- Oversaw data/media storage for specified classifications of media within secured facilities.
IT Specialist
ABW/SCOSD
Clearfield, UT
08.2023 - 06.2024
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Developed documentation related to IT policies, processes, standards.
- Trained personnel on how to use new systems and technologies effectively.
- Ensured compliance with DoD guidance and regulations regarding information security.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Resolved conflicts between different hardware components or software programs.
- Configured and managed SharePoint sites, libraries, lists, content types, and columns.
- Created custom web parts for a variety of purposes such as data visualization, navigation menus.
- Performed daily maintenance tasks on the SharePoint environment including backups, patching and performance tuning.
Computer Assistant
ABW/SCOSD
Clearfield, UT
04.2022 - 08.2023
- Received and processed incoming IT equipment, ensuring accuracy of information.
- Organized warehouse racks to ensure efficient and safe storage of technical equipment.
- Installed, configured and maintained computer hardware and software systems.
- Provided technical assistance to users regarding computer applications and hardware operations.
- Assisted in the setup of new computers and peripherals such as printers, scanners.
- Performed system backups regularly to ensure data integrity in case of system failure.
- Troubleshot hardware issues like defective memory, motherboards, drives.
Ground Transportation Dispatch Cheif
Air Force Reserves
Clearfield, UT
02.2016 - 03.2022
- NCOIC of Ground Transportation Operations Center.
- Supervised 5 personnel and managed all transportation requests within section.
- Developed imporvement processes and goals with team.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Monitored system performance and implemented preventive maintenance procedures.
- Resolved hardware issues including replacing parts as necessary.
- Created and maintained accurate records of IT purchases and related documents.
- Developed and implemented strategies to optimize IT procurement processes.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Researched laws, regulations, and posted compliances regarding military personnel on Utah highways.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT06-2025
Bachelor of Science - Information And Computer Science
Park University
Parkville, MO05-2024
Skills
- Application installations
- Hardware Installation
- Peripheral Repair
- Help Desk Operations
- Desktop Technical Support
- Security patching
- System performance optimization
- Troubleshooting and diagnostics
- Network Security
- Information Security
- Strategy implementation
- Analytics reporting
- Technical knowledge
- Business Writing
- Office processes innovation
- Solution Innovation
Certification
- CompTIA Security+
- CompTIA CySA+
Timeline
Media Custodian
Insight Global
06.2024 - Current
IT Specialist
ABW/SCOSD
08.2023 - 06.2024
Computer Assistant
ABW/SCOSD
04.2022 - 08.2023
Ground Transportation Dispatch Cheif
Air Force Reserves
02.2016 - 03.2022
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Information And Computer Science
Park University
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