Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Fox

Winter Garden,FL

Summary

I bring a wealth of experience and a diverse skill set gained through various job roles and responsibilities. My background includes comprehensive training and multitasking in the food and beverage industry, where I successfully managed cash registers, handled expo duties, and excelled in food preparation tasks. As a key holder, I took on additional managerial responsibilities, ensuring staff compliance, addressing customer concerns, and managing complaints efficiently. I demonstrated flexibility by transitioning from restaurant work to becoming a dedicated nanny, showcasing my ability to interact with children of various age groups, implement effective childcare techniques, and manage extended hours. Volunteering at Harvest New Beginnings further highlights my leadership skills, as I actively engaged in roles ranging from caring for infants to leading Bible studies and providing support to fellow students. My commitment to excellence is evident in my current role at Disney's ESPN Wide World of Sports, where I've seamlessly adapted to various responsibilities, emphasizing the importance of exceeding customer expectations in a vacation setting. Overall, my diverse experiences have equipped me with strong customer service skills, adaptability, and effective leadership in various capacities.

Overview

5
5
years of professional experience

Work History

Volunteer

Harvest New Beginnings

I actively volunteered at Harvest New Beginnings, showcasing leadership in various capacities:

  • In the Nursery, I played a crucial role in caring for infants during Sunday morning services.
  • Within the Awana program, I led a group of students on Sunday nights, aiding in Bible memorization and offering guidance.
  • During Vacation Bible School, I took charge of a student group throughout the week-long summer program.
  • In the Embrace class, I provided assistance in the special needs class on Sunday mornings, communicating effectively through sign language.
  • Engaging in Discipleship, I led a Bible study and offered support to a fellow student.

Food and Beverage

Walt Disney World
01.2024 - Current

Presently, I am immersed in a full-time role at Disney's ESPN Wide World of Sports as part of the Disney College Program, specializing in the food and beverage department. Within this dynamic environment, I've undergone comprehensive training, seamlessly adapting to diverse responsibilities such as cashier, filler, and expo roles. Drawing parallels to my previous job, the learning curve has been smooth, given the similarities. This experience has honed my customer service skills, recognizing the heightened expectations of vacationers compared to my previous roles where patrons primarily sought meals. The unique blend of familiarity and new challenges here underscores the importance of exceeding customer expectations in a vacation setting.

Key Holder

Firewater Bbq
07.2019 - 01.2024

I underwent comprehensive training and successfully managed various stations during my employment. I operated the cash register, handled expo responsibilities, performed cutting and frying tasks. My proficiency in swift and accurate cash register operations, coupled with my ability to expedite food service efficiently, set me apart. Shortly after joining, I familiarized myself with the ingredients used in our dishes. Having celiac disease, I possess a keen awareness of gluten-free options. I took on managerial responsibilities such as ensuring staff compliance with assigned tasks and side work, addressing queries from both staff and customers, and managing complaints and refunds. Prior to enrolling in school, I consistently worked long hours, including doubles, accumulating around 40 hours per week. During school breaks, I returned, dedicating over 40 hours per week to various roles, including station duties, managerial tasks, and handling delivery catering orders. As a key holder, I also shouldered the responsibility of periodically overseeing the store's opening and closing procedures.

Front and Back Line

Fresh Fusion
02.2022 - 11.2022

During the spring semester of 2022, I was employed at Fresh Fusion on the campus of GCU. Primarily, my responsibilities revolved around preparing and cooking sandwiches, although I occasionally worked on the front line as well. I became proficient in various stations, including taking sandwich orders, managing stations for adding ingredients to wraps or salads, and handling the process of rolling wraps and fulfilling orders. Swiftly acquiring knowledge and pace across all stations, I became well-versed in the diverse range of ingredients used in crafting sandwiches, wraps, and salads.

Nanny

Self-employeed
08.2018 - 05.2021

I commenced babysitting two children, an 8-year-old girl and a 5-year-old boy. Initially, I cared for them after school, from 3:30 pm to 7 or 8 pm. However, due to the onset of COVID, my responsibilities expanded, and I began looking after them from 7 am to 7 pm. Throughout my time as their nanny, I honed valuable skills in interacting with children, learned effective childcare techniques, improved my cooking abilities, and gained insights into appropriate disciplinary measures. In addition to my experience with the mentioned children, I have also successfully babysat children ranging from 6 months to 15 years old.

Education

Bachelor of Science - Behavioral Health Sciences

Grand Canyon University
Phoenix, AZ
04.2025

Skills

  • Time management
  • Upselling techniques
  • Food presentation
  • Allergen awareness
  • POS system operation
  • Customer service excellence
  • Food safety knowledge
  • Conflict resolution
  • Team collaboration
  • Cash handling proficiency
  • Staff training
  • Language development
  • Emotional support
  • Toddler engagement
  • Special needs experience
  • Child safety expertise
  • Homework assistance
  • Behavior management
  • Multitasking Abilities

Timeline

Food and Beverage

Walt Disney World
01.2024 - Current

Front and Back Line

Fresh Fusion
02.2022 - 11.2022

Key Holder

Firewater Bbq
07.2019 - 01.2024

Nanny

Self-employeed
08.2018 - 05.2021

Volunteer

Harvest New Beginnings

Bachelor of Science - Behavioral Health Sciences

Grand Canyon University
Mackenzie Fox