KENZIE GARCIA
Indianapolis
Summary
Detail-oriented data entry and validation specialist with strong time management skills.
Overview
6
6
years of professional experience
Work History
Extraction Technician
Cordant Health Solutions
08.2024 - Current
- Followed policies and procedures for daily operations to fully comply with state regulations.
- Worked well in a team setting, providing support and guidance as the senior tech.
- Handled acetic acid, sulfuric acid, and potassium hydroxide, adhering to strict safety protocols.
- Prepared reagents and solutions to calibrate testing machines. Handlendle approximately 800 donor samples a day with accuracy and care.
- Assisted in training of new employees in extraction procedures.
Specimen Processor
Cordant Health Services
11.2022 - 08.2024
- Communicated effectively with laboratory staff regarding specimen issues or discrepancies.
- Sorted and labeled various specimens according to established protocols.
- Troubleshot minor instrument issues during processing and notified appropriate personnel if necessary.
- Utilized various computer programs for data entry, result retrieval, and report generation.
- Adhered to strict confidentiality policies when handling sensitive patient information.
Customer Advocate, Specialist
Carvana
01.2022 - 06.2022
- Conducted Customer Support and Satisfaction Outreach.
- Led and Coached a small team of agents in securely verifying customer data.
- Ensured the integrity of data collected from multiple software and government agencies in order to ensure smooth customer experience in Car Buying.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Underwriting of deals in order to prevent fraud and ensure the viability of sale.
Customer Service Specialist
Prestige Portraits
06.2019 - 10.2022
- Ensured pleasant and productive customer experience
- Welcomed, signed-in, and accommodate clients in our brick-and-mortar location for their appointments
- Utilized corporate software in tandem with phone services to communicate deadlines, appointments, pricing, and payments with clients
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Diploma -
Pendleton Heights High School
12.2015
Skills
- Problem Solving
- Workload Prioritization
- Data Entry Accuracy
- Customer Service
- Skilled with Microsoft and Google Suite
- Positive and professional
- Adaptability and flexibility
- Quality control
Timeline
Extraction Technician
Cordant Health Solutions
08.2024 - Current
Specimen Processor
Cordant Health Services
11.2022 - 08.2024
Customer Advocate, Specialist
Carvana
01.2022 - 06.2022
Customer Service Specialist
Prestige Portraits
06.2019 - 10.2022
Diploma -
Pendleton Heights High School