KENZIE GARCIA
Indianapolis
Summary
Detail-oriented data entry and validation specialist with strong time management skills.
Overview
6
6
years of professional experience
Work History
Extraction Technician
Cordant Health Solutions
08.2024 - Current
- Followed policies and procedures for daily operations to fully comply with state regulations.
- Worked well in a team setting, providing support and guidance as the senior tech.
- Handled acetic acid, sulfuric acid, and potassium hydroxide, adhering to strict safety protocols.
- Prepared reagents and solutions to calibrate testing machines. Handlendle approximately 800 donor samples a day with accuracy and care.
- Assisted in training of new employees in extraction procedures.
Specimen Processor
Cordant Health Services
11.2022 - 08.2024
- Communicated effectively with laboratory staff regarding specimen issues or discrepancies.
- Sorted and labeled various specimens according to established protocols.
- Troubleshot minor instrument issues during processing and notified appropriate personnel if necessary.
- Utilized various computer programs for data entry, result retrieval, and report generation.
- Adhered to strict confidentiality policies when handling sensitive patient information.
Customer Advocate, Specialist
Carvana
01.2022 - 06.2022
- Conducted Customer Support and Satisfaction Outreach.
- Led and Coached a small team of agents in securely verifying customer data.
- Ensured the integrity of data collected from multiple software and government agencies in order to ensure smooth customer experience in Car Buying.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Underwriting of deals in order to prevent fraud and ensure the viability of sale.
Customer Service Specialist
Prestige Portraits
06.2019 - 10.2022
- Ensured pleasant and productive customer experience
- Welcomed, signed-in, and accommodate clients in our brick-and-mortar location for their appointments
- Utilized corporate software in tandem with phone services to communicate deadlines, appointments, pricing, and payments with clients
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Diploma -
Pendleton Heights High School
12.2015
Skills
- Problem Solving
- Workload Prioritization
- Data Entry Accuracy
- Customer Service
- Skilled with Microsoft and Google Suite
- Positive and professional
- Adaptability and flexibility
- Quality control
Timeline
Extraction Technician
Cordant Health Solutions
08.2024 - Current
Specimen Processor
Cordant Health Services
11.2022 - 08.2024
Customer Advocate, Specialist
Carvana
01.2022 - 06.2022
Customer Service Specialist
Prestige Portraits
06.2019 - 10.2022
Diploma -
Pendleton Heights High School
Similar Profiles
Lacey HuntLacey Hunt
Account Manager at Cordant Health SolutionsAccount Manager at Cordant Health Solutions
Marissa YbarraMarissa Ybarra
Client Service Representative at Cordant Health SolutionsClient Service Representative at Cordant Health Solutions
Jeffrey BlairJeffrey Blair
Senior Regional Account Manager at Cordant Health SolutionsSenior Regional Account Manager at Cordant Health Solutions
Emma ShawEmma Shaw
MEDICAL SURGICAL REGISTERED NURSE at ASCENSION ST. VINCENTMEDICAL SURGICAL REGISTERED NURSE at ASCENSION ST. VINCENT
Brooke LeavellBrooke Leavell
ER Registered Nurse at Community North HospitalER Registered Nurse at Community North Hospital