kenzie heller
Pomona,CA
Summary
At El Dorado Community Service District, I spearheaded a team of lifeguards, enhancing safety and customer satisfaction through rigorous training in emergency response and effective team management. My leadership significantly improved operational efficiency and safety protocols, embodying critical thinking and crisis management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Lifeguard
El Dorado Community Service District
El Dorado Hills
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Improved team communication through the implementation of daily briefings and debriefings.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
- Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
- Conducted swim tests and assessments, placing individuals in appropriate training levels for skill development.
- Implemented fitness program for staff, boosting physical readiness and endurance for emergency situations.
- Conducted detailed training sessions for junior lifeguards, elevating team readiness and response capabilities.
Education
History - Education
Cal Poly Pomona
Pomona, CASkills
- Customer Service
- Team Management
- Staff Supervision
- Emergency Response
- Lifeguard training
- First and CPR instruction
- Physical Fitness
- Incident Reporting
- Public Safety
- Swimming proficiency
- Safety Training
- Water rescue techniques
- Certified in CPR/AED
- Rule Enforcement
- Decision-Making
- Teamwork and Collaboration
- Accident and Injury Prevention
- Critical Thinking
- Crisis Management
- Swimming Lessons
- Issue Resolution
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
Timeline
Head Lifeguard
El Dorado Community Service District
05.2022 - Current
History - Education
Cal Poly Pomona