Summary
Overview
Work History
Education
Skills
References
Timeline
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Kenzie Johnson

West Fargo,ND

Summary

Personable guest services worker with five years of experience in retail sales, customer service, and food industry roles. Well-versed in processing sales, working with customers, and organizing merchandise. Recognized for exceptional organizational and multitasking abilities.

Overview

2
2
years of professional experience

Work History

All Purpose Staff

Stanford Sierra Conference Center
South Lake Tahoe, CA
09.2022 - 11.2024
  • Diverse adaptability dealing with housekeeping, boat dock hand, serving deluxe conferences, tourist cruises, and light maintenance.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Monitored a marina with active boating of sail boats, kayaks, and more.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Assisted with organization of wedding venue spaces,and served at receptions.
  • Responded to guests requests and coordinated with management on any request to create a high level atmosphere for guests.

Retail Sales Supervisor

Aramark
Port Angeles, WA
06.2024 - 09.2024
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed strategies to increase store profitability by analyzing monthly sales reports and identifying areas for improvement.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed daily operations, client relations and IT.

Retail Sales Associate

Lush Cosmetics
Fargo, ND
12.2023 - 04.2024
  • Promoted brand engagement and sales by managing online social media accounts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Utilized problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.

Barista/Server

Rosewild
Fargo, ND
01.2023 - 04.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Education

Some College (No Degree) - Parks, Recreation, And Leisure

University of Utah
Salt Lake City, UT

Skills

  • POS System Operation
  • Customer Needs Assessment
  • Merchandising
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Flexible Schedule
  • Brand Promotion

References

  • References available upon request.

Timeline

Retail Sales Supervisor

Aramark
06.2024 - 09.2024

Retail Sales Associate

Lush Cosmetics
12.2023 - 04.2024

Barista/Server

Rosewild
01.2023 - 04.2023

All Purpose Staff

Stanford Sierra Conference Center
09.2022 - 11.2024

Some College (No Degree) - Parks, Recreation, And Leisure

University of Utah

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