Summary
Overview
Work History
Education
Skills
Timeline
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Kenzie Lee

Saint Michael,MN

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Senior Guest Advisor

GameStop
02.2021 - Current
  • Explained amenities of property to guests and proactively maintained current knowledge of guest services status.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Seasonal: Store Associate

Halloween Fun Shop
10.2019 - 10.2022
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Set up displays, costumes, and animatronics.
  • Helped apply and display SFX makeup on customers and staff.
  • Work events and shows.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Host's/Food Runner

Space Aliens
11.2021 - 04.2022
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Greeted customers and provided outstanding customer service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Operated cash register and processed payments from customers.

Education

Cosmetology License - Cosmetology

Atelier Academy of Beauty
Hopkins, MN
12.2023

High School Diploma -

Monticello High School, Monticello, MN, US
Monticello, MN
05.2022

High School Diploma -

Perpich Center For Arts Education
Golden Valley, MN
06.2021

No Degree -

St. Michael-Albertville Senior High School
Saint Michael, MN
06.2021

Skills

  • Complex Problem-Solving
  • Safety Procedures
  • Recordkeeping Compliance
  • Cash Counting
  • Safety Policies and Procedures
  • Providing Feedback
  • Reading Comprehension
  • Store Opening and Closing
  • Very creative
  • Open Minded
  • Hardworking and driven
  • Good Communication Skills

Timeline

Host's/Food Runner

Space Aliens
11.2021 - 04.2022

Senior Guest Advisor

GameStop
02.2021 - Current

Seasonal: Store Associate

Halloween Fun Shop
10.2019 - 10.2022

Cosmetology License - Cosmetology

Atelier Academy of Beauty

High School Diploma -

Monticello High School, Monticello, MN, US

High School Diploma -

Perpich Center For Arts Education

No Degree -

St. Michael-Albertville Senior High School

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Kenzie Lee