Kenzie Parker
Monroe,NC
Summary
Dynamic team leader, enhancing productivity through effective communication and workflow optimization. Skilled in customer service and problem resolution, fostering a collaborative environment that improves operational efficiency while managing high-volume demands. Displays leadership skills in fast-paced, team-oriented environments, emphasizing strategic planning and team coordination. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition these capabilities into a new field. Focused on driving success through effective team collaboration and problem-solving.
Overview
2
2
years of professional experience
Work History
Team Leader/Manager
Omega Coney Island
09.2023 - Current
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Omega Coney Island
03.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Education
High School Diploma -
Piedmont High School
Monroe, NC06-2024
Skills
- Customer service
- Attention to detail
- Data entry
- Teamwork and collaboration
- Workload management
- Multitasking
Timeline
Team Leader/Manager
Omega Coney Island
09.2023 - Current
Server
Omega Coney Island
03.2023 - 09.2023
High School Diploma -
Piedmont High School
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