Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenzie Selk

Columbus

Summary

Professional with strong background in scheduling and administrative support. Known for effective communication, problem-solving, and ability to manage multiple tasks in fast-paced environments. Specializes in ensuring accuracy and adapting to changing needs. Collaborative team player focused on achieving results and reliability. Goes above and beyond basic administrative tasks and takes on multiple projects at once, like joining the clinics Quality Improvement Advisory group. Experienced with driving quality improvement initiatives that enhance operational efficiency and effectiveness. Utilizes analytical skills and process optimization techniques to identify and implement improvements. Knowledge of team collaboration and continuous improvement methodologies. Excellent work ethic and strength in boosting company morale, by joining clinic's Wellness Committee.


Overview

7
7
years of professional experience

Work History

Patient Scheduling Representative

UW Health Hospital and Clinics
08.2023 - Current
  • Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
  • Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
  • Successfully managed a high volume of incoming calls, averaging 50 calls per day, while maintaining a high level of patient satisfaction and accuracy in documentation.
  • Collaborated with healthcare providers to send out referrals to outside healthcare systems.
  • Managed medical records accurately, maintaining patient confidentiality and reducing retrieval time for essential information.
  • Utilized electronic medical records systems to document patient encounters accurately and efficiently.

Health Unit Coordinator

UW Health Hospital and Clinics
12.2022 - 08.2023
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.

Front of House Staff Member

James Street Pizza
08.2020 - 12.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Resident Assistant

Platinum Communities- Larson House
11.2019 - 08.2020
  • Established strong rapport with residents through consistent availability, empathetic listening, and proactive problem-solving skills.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Camp Counselor

Columbus Recreation Department
06.2018 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.

Education

Bachelor of Arts - Organizational Leadership

University of Wisconsin, Green Bay
Green Bay, WI
08-2025

High School Diploma -

Columbus High School
Columbus
01-2022

Skills

  • Critical thinking
  • Organization and time management
  • Health Care Quality Improvement
  • Data entry proficiency
  • Electronic medical records systems
  • Healthcare compliance
  • Records management
  • Verbal and written communication

Timeline

Patient Scheduling Representative

UW Health Hospital and Clinics
08.2023 - Current

Health Unit Coordinator

UW Health Hospital and Clinics
12.2022 - 08.2023

Front of House Staff Member

James Street Pizza
08.2020 - 12.2022

Resident Assistant

Platinum Communities- Larson House
11.2019 - 08.2020

Camp Counselor

Columbus Recreation Department
06.2018 - 08.2019

Bachelor of Arts - Organizational Leadership

University of Wisconsin, Green Bay

High School Diploma -

Columbus High School
Kenzie Selk