Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenzie Shaw

Nampa,ID

Summary

Quality assurance professional with comprehensive experience in quality control and analysis. Skilled in identifying and resolving issues, ensuring compliance with standards, and optimizing processes. Strong focus on collaboration, adaptable to changing needs, and committed to delivering reliable results. Known for precision, problem-solving abilities, and effective communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Control Analyst

Fulcrum Home Loans
02.2025 - Current
  • Supported the compliance team by maintaining and organizing confidential files, documents, and records
  • Reviewed 150+ files per month making sure all document retention needs were met
  • Assisted in the preparation of compliance reports, ensuring accuracy and adherence to regulatory requirements
  • Maintained an up-to-date knowledge of industry regulations and best practices to ensure compliance standards were met
  • Responded promptly to inquiries from employees regarding compliance policies, providing guidance as needed
  • Created standardized templates for various compliance-related documents such as forms, checklists, or training materials
  • Collaborated with external auditors during annual audits to provide requested documentation or support as required
  • Maintained confidentiality when handling sensitive information related to legal matters or investigations
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency
  • Served as a point of contact between different departments regarding compliance-related issues

Setup Specialist

Fulcrum Home Loans
06.2023 - 02.2025
  • Managed a full pipeline with up to 12 new files coming in per day with keeping my 1 day or less turn times while also receiving up to 200+ emails per day.
  • Assisted in the preparation of loan documents, coordinating with title companies
  • Assisted loan processors in gathering and organizing required documentation for loan applications
  • Reviewed loan application forms for completeness and accuracy, ensuring all necessary information was provided
  • Prepared loan files by assembling all relevant documents and submitting them to the appropriate departments
  • Maintained accurate records of all loan transactions and updated databases accordingly
  • Performed data entry tasks to input borrower information into the loan processing system accurately
  • Supported senior loan processors in managing a high volume of loans while meeting strict deadlines
  • Followed up on outstanding items or missing documentation required for final approval of loans
  • Ensured compliance with regulatory requirements throughout the entire loan processing cycle
  • Contributed to improving efficiency by suggesting process enhancements such as implementing electronic document management systems
  • Assisted in training new team members on loan processing procedures and software systems
  • Collaborated with cross-functional teams including sales representatives, underwriters, appraisers, and title agents
  • Maintained a high level of accuracy when entering data into the system resulting in minimal errors
  • Managed multiple priorities effectively while maintaining attention to detail during busy periods
  • Demonstrated strong problem-solving skills by resolving complex issues related to loan applications
  • Ensured compliance with all applicable laws, regulations, and company policies in the loan processing activities
  • Maintained confidentiality of sensitive borrower information throughout the loan application process
  • Performed quality control checks on completed loan files to ensure accuracy and completeness before submission for final approval
  • Assisted with post-closing tasks such as reviewing signed documents, disbursing funds, and ensuring proper documentation retention
  • Maintained a high level of professionalism when interacting with borrowers, colleagues, and external stakeholders at all times
  • Demonstrated strong attention to detail when reviewing financial statements, tax returns, pay stubs, and other supporting documents
  • Suggested improvements to streamline communication between different departments involved in the loan processing workflow resulting in faster turnaround times
  • Fostered positive relationships with clients through clear communication channels and prompt responses to inquiries or requests for assistance

Real Estate Agent

Fathom Realty
01.2016 - Current
  • Prepare documents such as representation contracts, purchase agreements, etc.
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting based on current market conditions.
  • Advise sellers on how to make homes more appealing to potential buyers.
  • Promoted sales of properties through advertisements, open houses, multiple listing services and social media.
  • Schedule show times and made appropriate time blocks for each client
  • Money handling: deposit earnest money with broker or title company
  • Transaction coordinating: setting up any inspections, appointments, handling all documents and filing them in correct client folders

Accounting Administrator

Fisher's Technology
09.2022 - 09.2023
  • Billing Meter Management - Review of usage contract invoices for accuracy.
  • Meter Reads - Accurate meter reads and entry. Meter Process Compliance - Meter process and policy observance.
  • Contract Irregularities - Correspond with contracts team on irregularities.
  • Exceptional Customer Experience - Exceptional customer service when collecting meters and/or answering inquiries.
  • Contract entry and invoice processing for all inbound inter-territorial agreements.
  • Process final usage invoices.

Operations Administrator

Fisher's Technology
08.2021 - 09.2022
  • Exceptional customer experience- handle all customer requests in a friendly, professional, accurate and timely manner.
  • Promote Fishers digital options for submitting requests.
  • Operational Process - follow up and communicate on all customer requests, ensuring availability, proper warehouses used and back order status.
  • Delivery Process- thoroughly coordinate and communicate all aspects of the delivery process with the customer experience in mind.
  • Customer Records - accurately maintain/update customer records.

Server/Hostess

Joe Momma’s Breakfast Eatery
11.2018 - 07.2021
  • Handled a high volume of customers regularly, at least 6 tables
  • Greet customers, take orders, frequently checked on diners
  • Processed payments and money handling
  • Create an exceptional customer experience

Education

Some college -

Idaho State University
Pocatello, ID
01.2015

High school diploma - undefined

Bonneville High School
Idaho Falls, ID
05.2010

Skills

  • Microsoft office
  • Customer service
  • Administrative Experience
  • Document Management
  • Marketing
  • Data Entry
  • Quality Assurance
  • Multitasking
  • Documentation review
  • Contract management

Certification

Real Estate License

Timeline

Quality Control Analyst

Fulcrum Home Loans
02.2025 - Current

Setup Specialist

Fulcrum Home Loans
06.2023 - 02.2025

Accounting Administrator

Fisher's Technology
09.2022 - 09.2023

Operations Administrator

Fisher's Technology
08.2021 - 09.2022

Server/Hostess

Joe Momma’s Breakfast Eatery
11.2018 - 07.2021

Real Estate Agent

Fathom Realty
01.2016 - Current

High school diploma - undefined

Bonneville High School

Some college -

Idaho State University

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