Kenzie Smithson
Shelbyville,TN
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/ Billing Specialist
Telegenix Splicing
02.2021 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Data Entry Supervisor
Middle TN Pharmacy Services
01.2017 - 02.2021
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Managed performance expectations for 20+ employees.
Certified IV Pharmacy Technician
Middle TN Pharmacy Services
05.2012 - 02.2017
- Collaborated with pharmacists to optimize drug therapy outcomes for patients through comprehensive medication reviews.
- Strengthened relationships with suppliers through effective communication, resulting in timely deliveries and reduced stock shortages.
- Contributed to regulatory compliance by maintaining accurate records for controlled substances and conducting periodic audits.
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
- Served as a reliable point of contact for healthcare providers, addressing medication-related inquiries promptly and professionally.
- Managed insurance billing processes, resolving any discrepancies or issues to maintain consistent revenue flow for the pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05.2009
Skills
- Customer Service
- Data Entry
- Office Administration/ Management
- Multitasking
- Microsoft Excel
- Microsoft Office
- Deadline-oriented
- Invoice Processing
- Complex Problem-Solving
- Employee Production Reporting
- Fleet Vehicle Management
Timeline
Administrative Assistant/ Billing Specialist
Telegenix Splicing
02.2021 - Current
Data Entry Supervisor
Middle TN Pharmacy Services
01.2017 - 02.2021
Certified IV Pharmacy Technician
Middle TN Pharmacy Services
05.2012 - 02.2017
High School Diploma -
Shelbyville Central High School
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