Kenzie Wilson
Colorado Springs,CO
Summary
Personable Guest Experience Leader known for fostering a fun and inclusive environment, while encouraging others and providing feedback. Possess specialized skills in customer service management, conflict resolution, and team leadership. Excel in communication, empathy, and problem-solving to enhance positive environments.
Overview
4
4
years of professional experience
Work History
Guest Experience Lead
Lululemon
Colorado Springs, CO
04.2024 - Current
- Monitor staff performance and provide feedback for improvement.
- Assist guests throughout store experience and respond to any questions or concerns.
- Organize recognition and appreciation events for team.
- Assess store metrics weekly and strategize to grow sales, improve guest and team experience, and exceed other standards.
- Send out weekly updates on operations, people & culture, guest feedback, and company communication.
Human Resources
Target
Tulsa, OK
04.2022 - 03.2024
- Utilized skills and knowledge to support team members across all departments.
- Led hiring and onboarding process of new Team Members, enrolled trainers in onboarding steps to ensure positive experiences.
- Maintained healthy store culture by creating and driving inclusive environment so all team members felt seen, heard, and safe.
- Tracked store and HR metrics, coordinated volunteer events, and organized team-appreciation events each month.
- Took quick action to resolve any conflicts between team members.
- Trained nine Human Resources experts in the district, involving tailored plan for each one.
- Commuincated, led, and problem-solved alongside many types of leaders, team members, backgrounds and communication styles.
Salesfloor Team Member
Target
Tulsa, CO
09.2020 - 04.2022
- Excelled in several areas across store to provide exceptional guest experience and raise standards for team members.
- Developed wide range of knowledge of product, services, sales trends, guest experience and leadership skills.
- Trained all new team members in areas across the store, set expectations and provided feedback throughout onboarding process.
- Utilized problem solving, time management, interpersonal skills and visual merchandising to ensure positive guest and work experience.
Education
Associate of Arts - Psychology
Tulsa Community College
Tulsa, OK01-2023
Bachelor of Arts - Health And Wellness Promotion
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Exceptional communication
- Team supervision
- Team Growth & Development
- Conflict Resolution
- Active Listening
- Recognition
Affiliations
- Passionate about well-balanced health including physical activity, meditation and yoga practices, healthy diet, and social support.
- Enjoy hobbies such as drawing, dancing, singing, hiking, and traveling.
Languages
English
Professional
American Sign Language
Limited
Timeline
Guest Experience Lead
Lululemon
04.2024 - Current
Human Resources
Target
04.2022 - 03.2024
Salesfloor Team Member
Target
09.2020 - 04.2022
Associate of Arts - Psychology
Tulsa Community College
Bachelor of Arts - Health And Wellness Promotion
University of Colorado At Colorado Springs
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