Mackenzie Ziglar
Birmingham
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
HOA Restaurants
08.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Lifeguard
YMCA Bradford, Don Martin Smith, And Grandview
05.2022 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
Education
Present -
Aveda Institute
Birmingham, AL09-2025
High School Diploma -
Marbury HighSchool
Deatsville, AL05-2024
Skills
- Eyebrow shaping
- Waxing
- Makeup application techniques
- Sensitive skin care
- Acne treatment specialization
- Manual lymphatic drainage
- Skin analysis
- Proficient in eyebrow and lash tinting
- Client consultation
- Facials
- Eyelash extension application
- Social media marketing
Timeline
Server
HOA Restaurants
08.2024 - 05.2025
Lifeguard
YMCA Bradford, Don Martin Smith, And Grandview
05.2022 - 08.2024
Present -
Aveda Institute
High School Diploma -
Marbury HighSchool
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