Kenzie Sparks
Stinnett,TX
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
5
5
years of professional experience
Work History
Bank Teller
Interbank
2021.08 - 2023.06
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Instructional Assistant
Crockett Elementary
2018.01 - 2021.06
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
Education
High School Diploma -
Borger High School
Borger, TX06.2017
Skills
- Relationship building and management
- Customer Accounts Management
- Customer relationship development
- Excellent time management skills
- Positive
- Rapid data entry skills
- Conflict resolution skills
- Professional ethics understanding
- Interpersonal Communication
- Organization and Time Management
- Analytical and Critical Thinking
- Problem-Solving
- Active Listening
Languages
English
Timeline
Bank Teller
Interbank
2021.08 - 2023.06
Instructional Assistant
Crockett Elementary
2018.01 - 2021.06
High School Diploma -
Borger High School
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