KENZINGTON MARTIN
Fountain Valley,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
IAPDA Certified Debt Specialist
Accelerate Financial
06.2024 - Current
- Consistent Performance: Regularly met and exceeded performance targets, demonstrating dedication and reliability in a high-pressure sales environment.
- High-Volume Client Engagement: Managed a large volume of client interactions daily, ensuring clear communication and efficiency in a fast-paced setting.
- Expert Debt Resolution Guidance: Provided clients with transparent, ethical guidance on debt resolution options, ensuring informed decision-making.
- Proven Sales Success: Successfully enrolled and facilitated $750K to $1.5M in debt relief per month, showcasing strong closing abilities and strategic sales acumen.
- Consumer Behavior Expertise: Deep understanding of consumer financial patterns, allowing for tailored approaches to client engagement and program structuring.
- Low Cancellation Rates: Maintained a client cancellation rate of 3-5% by ensuring realistic expectations and proactive client support.
- Process Mastery: Fully versed in underwriting guidelines, backend protocols, and operational workflows across multiple debt settlement companies, requiring no additional training.
- Technical Adaptability: Quickly adapted to industry shifts, efficiently transitioning clients between programs as needed while maintaining compliance and service excellence.
- Enrolled clients through Elevate Debt Solutions.
Certified Debt Specialist/Senior Credit Manager
Secure One Capital
04.2023 - 06.2024
- Performance and Reliability: Consistently achieved performance targets, demonstrating reliability and dedication in a fast-paced environment.
- Customer Service Excellence: Achieved 'Top Tier' customer service and retention with a cancellation ratio consistently between 4-7% over a four-month period (4-Month Claw-Back), significantly below the industry average.
- High Volume Call Management: Efficiently managed a high volume of calls, effectively meeting the demands of a busy, productive team.
- Customer Dispute Resolution: Expertly resolved customer disputes through calm and professional communication, ensuring mutually beneficial solutions.
- High Enrollment Rates: Successfully cleared $750k to $1.8 million in debt per month, showcasing strong sales capabilities.
- Training and Mastery: Required no additional training, having mastered backend protocols and underwriting guidelines for all major companies.
- Enrolled clients through Alleviate Financial Solutions & Guardian Litigation Group.
Sr. Debt Specialist
Ladder Loans
11.2022 - 03.2023
- Exceptional Customer Service: Delivered outstanding customer service on collection calls, maintaining a calm and professional demeanor at all times.
- Low Cancellation Ratio: Maintained an extremely low cancellation ratio, ensuring high client satisfaction and retention.
- Consumer Protection Expertise: Developed extensive knowledge of consumer protection laws, including FDCPA and TCPA, through thorough research and continuous learning.
- High Enrollment Rates: Successfully enrolled $1-1.5 million in debt each month, with average debt sizes ranging from $25K to $120K+
- Compliance and Education: Followed strict compliance protocols by properly educating clients, always prioritizing their best interests and financial situations.
- CRM Proficiency: Utilized CRM systems to input invite codes, initiate applications, and proceed to successful enrollments.
- Enrolled clients through Beyond Finance & Five Lakes Law Group.
Sr. Debt Specialist
Debt Resolution Centers
01.2022 - 11.2022
- High Enrollment Rates: Successfully enrolled clients with $20K-$200K+ of unsecured debt, consistently clearing over $1 million in debt every month.
- Individualized Resolutions: Developed focused and individualized resolutions aimed at peacefully settling disputes, ensuring tailored approaches to each client's unique situation.
- Affordability Strategies: Specialized in assisting clients in collections by devising affordable repayment plans to avoid garnishments and achieve debt freedom.
- Client Education: Provided clients with comprehensive education based on extensive research and industry knowledge, offering valuable help, guidance, and perspective on their financial situations.
- Performance Under Pressure: Demonstrated success in working within tight deadlines and fast-paced environments, efficiently handling outbound and inbound calls, emails, texts, and appointments.
- Enrolled clients through Alleviate Financial Solutions.
Athlete Manager for Gymnastics Team
The George Washington University
08.2019 - 03.2020
- Organizational Skills and Dedication: Demonstrated exceptional organizational skills, dedication, and diligence by managing a full academic schedule while training for gymnastics 25+ hours a week.
- Leadership and Team Management: Served as team manager during recovery from surgery, effectively coordinating team activities and providing leadership.
- Positive Energy and Enthusiasm: Maintained a positive attitude and high energy in a fast-paced environment, contributing to a motivating team atmosphere.
- Event Planning and Execution: Conducted site visits and pre-event meetings with third parties to clearly communicate event objectives, site restrictions, and performance expectations.
Education
Bachelor of Arts - History
Chapman University
Orange, CA05.2022
Bachelor of Arts - Sociology
Chapman University
Orange, CA05.2022
Skills
- OFFICE SKILLS: ADVANCED PROFICIENCY
- Excellent Communication: Skilled in clear and effective communication with clients and colleagues
- Customer Needs Assessments: Expertise in identifying and addressing customer needs
- Service Quality Standards: Maintained high standards of service quality, ensuring exceptional client experiences
- Client Satisfaction: Consistently achieved high levels of client satisfaction through dedicated support and effective communication
- Financial Advisement: Provided expert financial advisement, helping clients make informed decisions regarding debt resolution
- Sales-Driven: Highly motivated and consistently eager to achieve sales targets
- Efficient Sales Transactions: Executed sales transactions efficiently, meeting and exceeding performance targets
- Fast-Learner & Driven Attitude: Demonstrated a fast-learning ability and a driven attitude, quickly mastering new processes and technologies
- Client Support: Delivered comprehensive client support, addressing inquiries and resolving issues promptly
Certification
IAPDA Certified Debt Specialist
Timeline
IAPDA Certified Debt Specialist
Accelerate Financial
06.2024 - Current
Certified Debt Specialist/Senior Credit Manager
Secure One Capital
04.2023 - 06.2024
Sr. Debt Specialist
Ladder Loans
11.2022 - 03.2023
Sr. Debt Specialist
Debt Resolution Centers
01.2022 - 11.2022
Athlete Manager for Gymnastics Team
The George Washington University
08.2019 - 03.2020
Bachelor of Arts - History
Chapman University
Bachelor of Arts - Sociology
Chapman University
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