Kenzo Shimada
Lead Recreation Assistant
FPO,AP
Summary
Dynamic team player and effective multitasker with relevant hands-on operational experience and a common body of knowledge in the hospitality management and industry. Holds a proven track record at MCCS Semper Fit, enhancing operational efficiency and fostering teamwork. Skilled in safety management and interpersonal communication, adept at mentoring staff and optimizing resource use for peak performance. Achieved significant improvements in facility operations and staff development.
Overview
8
8
years of professional experience
Work History
Lead Recreation Assistant
MCCS Semper Fit
09.2022 - Current
- Temporarily acted as Recreation Specialist/Complex Manager in their absence by taking over duties and responsibilities ensuring facility maintains good daily operations while executing responsibilities of Lead Recreation Assistant.
- Maximized use of available resources through strategic planning efforts designed to optimize space utilization within recreation area during peak hours or seasons. Made preparations for major events, changes to business operations and work procedures for smooth transition.
- Mentored staff members by conducting training sessions on topics such as company policies, procedures, safety procedures conflict resolution techniques and best practices for optimal performance and promote professional development opportunities within team.
- Promoted effective communication or collaboration with team in order to achieve departmental goals.
- Conducted risk assessments for all activities, implementing necessary safety protocols to minimize incidents or injuries among patrons.
- Ensured compliance with all relevant regulations pertaining to health, safety, staffing levels, and documentation requirements within the recreation department.
- Maintained accurate records of program participation, facility usage, and budgetary expenses for timely reporting to upper management.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Guest Service Representative
NEX Navy Lodge Everett
10.2018 - 01.2022
- Offered strong customer service skills such as assisting, booking reservations and providing information to inquiries via phone, email or at front desk. Closely monitoring and updating changes, securing all guest information, handling night audits and administrative duties.
- Promoted good communication and collaboration with upper management and other departments to achieve goals and ensure high quality service is achieved.
- Executed company policies, procedures, and safety standards to ensure cleanliness and safety of office and equipment as well as training new team members.
Nurse Aide
Aoki Hospital
02.2017 - 08.2018
- Contributed to positive workplace and good workflow culture by mentoring newly hired nurse aides.
- Became liaison between Japanese, foreign staff members and patients minimizing risks of any miscommunications.
- Closely maintained good communication and collaboration with doctors, nurses, and other staff in providing nursing care to patients, particularly to those who are pre/post-operative and with chronic illnesses.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, administering medications as directed and individualized care plans tailored to each patient's needs are met.
- Led and maintained records or bookkeeping, ensuring reports are submitted on timely manner.
Counter Attendant
Popeye's Louisiana Chicken
07.2016 - 01.2017
- Demonstrated knowledge and applied proper food handling standards, consistently and diligently enforcing proper sanitation practices, keeping clean and safe environment adhering local sanitation and safety requirements.
- Trained new staff members and maintained communication with team to maintain proper workflow and business operations.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into order system. Provided information regarding promotions and menu items.
Education
Bachelor of Science - Hotel & Restaurant Management-Culinary Major
De La Salle University
Dasmarinas, Cavite 04.2001 -
Bachelor of Science - Hotel And Restaurant Management
University of Perpetual Help - System DALTA
Molino, Cavite 04.2001 -
Skills
Timeline
Lead Recreation Assistant
MCCS Semper Fit
09.2022 - Current
Guest Service Representative
NEX Navy Lodge Everett
10.2018 - 01.2022
Nurse Aide
Aoki Hospital
02.2017 - 08.2018
Counter Attendant
Popeye's Louisiana Chicken
07.2016 - 01.2017
Bachelor of Science - Hotel & Restaurant Management-Culinary Major
De La Salle University
04.2001 -
Bachelor of Science - Hotel And Restaurant Management
University of Perpetual Help - System DALTA
04.2001 -
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