Summary
Overview
Work History
Education
Skills
Languages
Certification
Reference
Timeline
Generic

Kenzy Elhefnawy

Tigard,OR

Summary

Highly skilled in customer service, with valuable experience in managing high-volume environments as a server, receptionist, and sales consultant. Possess strong communication and interpersonal skills, ensuring positive guest experiences, and efficient establishment management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the institution's reputation for excellence in service. Demonstrated adaptability in problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Gen Korean BBQ
Tigard, Oregon
05.2025 - Current
  • Provided polite, efficient service to all guests, enhancing overall dining experience.
  • Checked identifications to ensure compliance with alcoholic beverage protocols.
  • Consistently adhered to FDA health safety guidelines in all operations.
  • Informed customers of daily specials and signature dishes to promote menu items.
  • Presented menus and addressed inquiries regarding offerings effectively.
  • Collaborated with kitchen staff for timely order preparation and delivery.
  • Supported teammates and management to maintain operational efficiency.

Designer Sales Consultant

Hearth
Tigard, Oregon
03.2025 - Current
  • Created a welcoming environment by greeting customers upon entry.
  • Organized stockroom shelves by size, color, and style to enhance accessibility.
  • Processed transactions efficiently using point-of-sale system.
  • Maintained comprehensive knowledge of store merchandise and policies.
  • Demonstrated product features and benefits tailored to customer needs.
  • Ensured cleanliness of store environment, including floors, windows, and displays.

Product Flow Specialist, Ship From Store

Nike INC. - BEAVERTON SERVICE CENTER
Beaverton, Oregon
07.2024 - 03.2025
  • Processed over 800 items daily from inventory shipments for the Nike Company Store readiness.
  • Received, organized, and managed shipments efficiently to meet tight timelines.
  • Maintained accurate inventory records for the stockroom containing footwear, apparel, and accessories.
  • Prepared outbound product shipments for store transfers, averaging 50,000 units weekly.
  • I refilled hundreds of products daily while organizing the stockroom during downtime.
  • Managed stock levels with an on-hand total of 350,000 units effectively.

Front Desk Receptionist, Swim Instructor

Villa Sport Athletic Club and Spa
Beaverton, Oregon
07.2023 - 07.2024
  • Greeted and welcomed guests, fostering a positive first impression of facility.
  • Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Managed check-in and check-out procedures, ensuring accurate attendance and membership records.
  • Maintained cleanliness and organization at the front desk, creating a professional atmosphere.
  • Communicated effectively with team members to coordinate tasks and streamline operations.
  • Conducted swim lessons in accordance with club curriculum and safety guidelines.
  • Evaluated the swimmer's abilities, delivering constructive feedback to enhance skills.
  • Ensured participant safety by enforcing pool rules, and monitoring the area vigilantly.

Lead Host

Thirsty Lion Gastropub
Tigard , OR
02.2022 - 07.2024
  • Greeted guests with professionalism to create a welcoming atmosphere.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Handled stressful situations while maintaining composure and professionalism.
  • Resolved customer inquiries and complaints through effective problem-solving skills.
  • Answered phone calls and provided accurate information about restaurant offerings.

Barista, Cashier, Cook, Prep, Dishwasher

Panera Bread
Beaverton, OR
06.2021 - 01.2022
  • Performed cashier duties and handled transactions accurately and efficiently.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure smooth operations and a positive customer experience.
  • Organized and maintained store displays to enhance product visibility.
  • Assisted in inventory management and stock replenishment.

Education

Associate of Science - Radiology

Portland Community College
Portland, OR
03-2027

Skills

  • Communication and interpersonal skills
  • Work ethic
  • Team collaboration
  • Customer service
  • Organizational skills
  • Adaptability
  • Point of sale expertise
  • Problem solving
  • Bilingual: English and Arabic

Languages

Arabic
Native/ Bilingual

Certification

  • Food Handlers Card
  • Oregon OLCC Permit
  • CPR/AED/First Aid

Reference

  • Brett Yasui: Manager at Nike Service Center

(808) 226-6207

  • Jazzy Vongboutdy: Manager at Thirsty Lion Gastropub

(503) 927-8838

  • Nathaniel Jeffe: Manager at Villa Sport Club and Spa

(407) 925-3750

  • Natalie Labossiere: Mentor

(646) 281-9009

Timeline

Server

Gen Korean BBQ
05.2025 - Current

Designer Sales Consultant

Hearth
03.2025 - Current

Product Flow Specialist, Ship From Store

Nike INC. - BEAVERTON SERVICE CENTER
07.2024 - 03.2025

Front Desk Receptionist, Swim Instructor

Villa Sport Athletic Club and Spa
07.2023 - 07.2024

Lead Host

Thirsty Lion Gastropub
02.2022 - 07.2024

Barista, Cashier, Cook, Prep, Dishwasher

Panera Bread
06.2021 - 01.2022

Associate of Science - Radiology

Portland Community College

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